Client Success Specialist

Job Description

Job Description

Client Success Specialist

Position Overview

The Client Success Specialist is responsible for ensuring an exceptional customer experience across multiple brands. This role will oversee client scheduling, retention, and satisfaction, while also contributing to direct-to-customer sales efforts. The specialist will have a dotted-line supervisory relationship with team members to help align service quality with client expectations.

Additionally, the role will extend to our sister companies , ensuring members and clients receive top-tier service, proactive support, and intervention for at-risk clients to drive retention and long-term loyalty.

Customer Success Specialist based out of our corporate office in Las Vegas supporting our Perspire business along with our Sister brands.

Key Responsibilities

(Primary Scope / 50-70% of time)

• Manage client scheduling and rescheduling to maximize efficiency and satisfaction.
• Monitor customer feedback and resolve service-related issues quickly and effectively.
• Provide oversight and support to team cleaners, ensuring quality standards are consistently met.
• Develop and implement client retention strategies, including proactive outreach to at-risk customers.
• Support sales initiatives by closing inbound leads, upselling additional services, and securing long-term commitments.

(30-50% of time)

Qualifications

Strong interpersonal and communication skills (phone, email, and in-person).

Key Competencies

Compensation & Benefits