Workforce Resiliency Lead - Executive Director

Join JPMorgan Chase as a Executive Director on the Workforce Resiliency Team to develop and implement unified processes, governance, and playbooks to employees during crises and critical events.

As the Workforce Resiliency Lead – Executive Director within JPMorgan Chase, you will promote the development and implementation of unified processes, governance, and playbooks to ensure a best‑in‑class, timely response to employees during crises and critical events. This team will coordinate and align incident response and employee support efforts across multiple groups, including HR, Global Security, Communications, Firmwide Resiliency, Supplier Services, and Location / Country Leads. The successful candidate will drive the development and implementation of unified processes, governance, and playbooks to ensure a best‑in‑class, timely response to employees during crises and critical events.

Job Responsibilities

Lead the review and alignment of incident response processes and playbooks across all key teams.

Establish a common workflow, governance structure, and oversight routines for incident management and employee support.

Develop detailed playbooks for a range of scenarios, including natural disasters, geopolitical events, active shooter situations, cyber / network incidents, and data privacy events.

Design and conduct simulations and training exercises for all event types to ensure teams are prepared to respond effectively during actual incidents.

Continuously assess and improve response strategies based on lessons learned from real events and exercises.

Partner across key groups like Global Security, Firmwide Resiliency, Communications, HR, Supplier Services, and Location / Country Leads to ensure seamless execution on crisis / incident events (e.g. Natural Disasters).

Implement and maintain governance routines to ensure consistency, efficiency, and accountability in incident response and employee support across all teams.

Monitor and report on the effectiveness of processes, playbooks, and support offerings, recommending improvements as needed.

Develop and execute on employee support services by partnering with location / country leads.

Manage and lead a global team across the HR and workforce resiliency space.

Required qualifications, capabilities and skills

Strong proven leader with 10+ years of experience

Proven experience in crisis management, business resiliency, strategy or transformation within a large, complex organization.

Strong leadership, project management skills background with the ability to drive cross‑functional alignment and collaboration.

Execution focus and change management.

Excellent communication, stakeholder management and influencing skills.

Experience developing and implementing processes, playbooks, and governance structures.

Ability to manage multiple priorities under pressure and adapt to rapidly changing situations.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and / or discretionary incentive compensation, paid in the form of cash and / or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability / Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.

Join the JPMorgan Chase Workforce Resiliency Team

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