Talent.com
Director of Client Engagement, Pharmacy Consulting Services

Director of Client Engagement, Pharmacy Consulting Services

Brown & BrownDayton, OH, US
3 days ago
Job type
  • Full-time
Job description

Director Of Client Engagement

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

The Brown & Brown National Pharmacy Team (NPT) is a team of 200+ teammates from across Brown & Brown, including pharmacists, client service representatives, actuaries, analysts, data engineers, developers, care team coordinators and more. The NPT brought together pharmacy specialist resources from many businesses across Brown & Brown organizing our teammates into three distinct teams :

  • Pharmacy Consulting and Analytics
  • Auditing
  • PillarRx Copay Maximization

The Director or Client Engagement will work on all aspects of product and service delivery including RFP / procurement projects, auditing, market-check analysis, analytic reporting, providing on-going advice and pharmacy benefit expertise, and will be responsible for the strategic and operational relationship for assigned accounts.

Essential Duties and Functions : include the following. Other duties may be assigned.

  • Responsible for the onboarding of new clients ensuring accurate set up within Remedy system;
  • Manage the RFP / procurement and market-check process for assigned accounts which includes creating project timelines and project plans, coordinating PBM data requests, creating RFP via an on-line procurement tool, evaluation and assessment of PBM RFP responses, and creation of summary reports, financial analysis and presentations;
  • Lead contract reviews and PBM contract negotiations;
  • Manage the audit process for assigned accounts which includes creating a statement of work, leading kick-off calls with client and PBMs, assisting the audit department with the data request coordination, and preparation and presentation of the audit findings;
  • Lead Pharmalogic reporting including the evaluation of client utilization, trends and key findings within the pharmacy claim data;
  • Support and manage any client transitions to a new PBM;
  • Manage the strategic and tactical client relationship thus ensuring retention of clients and associated revenue;
  • Manage MSA / SOWs and subsequent renewals;
  • Manage a team of account coordinators and / or account managers;
  • Serve as a mentor and SME to Client Engagement team;
  • Manage issue escalation and resolution of any pharmacy related issues;
  • Responsible for the documentation of all key agreements, deliverables and client correspondence

    • Competencies :

  • Ability to thrive in an environment with minimal oversight and lots of responsibility;
  • Demonstrates ability to positively represent Brown & Brown's National Pharmacy Team externally to clients and prospects;
  • Experience developing and maintain effective, collaborative working relationships with clients and internal partners to provide solutions to complex pharmacy benefit decisions;
  • Excellent written and verbal communication skills along with the ability to facilitate effective conversations both internally, and externally with clients;
  • Possesses a strong work ethic and takes ownership of client goals and objectives;
  • Takes initiative and is self-directed;
  • Strong teamwork skills, has the ability to encourage cooperation among team members;
  • Quick self-motivated learner who can initiate and drive new projects;
  • Excellent analytical and organizational skills;
  • Individual prioritizes and plans work activities and uses time efficiently. Makes good and timely decisions that propels our company forward;
  • Critical thinking to create innovative ways for our customers and our company to be successful. The individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality;
  • Adaptabilitythe individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

    • Qualifications : Required

  • Bachelor's degree in Business or Healthcare related field and / or 10+ years of relevant Pharmacy Benefit consulting or PBM Account Management experience;
  • Ability to travel as required (up to 25% of time)

    • Preferred

  • Knowledge of both Pharmacy and Medical data
  • Strong experience in MS Office and / or MS Excel
  • Experience with Tableau

    • Pay Range

    $140,000.00 - $150,000.00 Annual

    We go beyond standard benefits, focusing on the total well-being of our teammates, including :

  • Health Benefits : Medical / Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
  • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
  • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

    • Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

    As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".

    Create a job alert for this search

    Director Of Pharmacy • Dayton, OH, US

    Related jobs
    • Promoted
    Client Service Associate

    Client Service Associate

    Morgan StanleyDayton, OH, US
    Full-time
    Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) / Private Wealth Advisor(s) / teams on a daily basis. Through regular interactions with clients, ind...Show moreLast updated: 2 days ago
    • Promoted
    Crisis Clinician - Excellent Clinical Autonomy

    Crisis Clinician - Excellent Clinical Autonomy

    Middlesex HealthMiddletown, Ohio, United States
    Full-time
    Position Highlights Department : Dept of Psych Crisis Services Hours : 24.Shift : Shift 2 Position Summary Crisis clinicians act as a central resource to the community regarding psychiatric services a...Show moreLast updated: 4 days ago
    Medical Director

    Medical Director

    Ubertal IncHamilton, OH, United States
    Full-time
    Quick Apply
    Job Title : Medical Director (Center Physician) Location : Hamilton, OH (Onsite; limited remote tasks may be possible as permitted) Job Type : Contract | Fu...Show moreLast updated: 5 days ago
    • Promoted
    Travel Occupational Therapist (OT) - $1,940 per week in Greenville, OH

    Travel Occupational Therapist (OT) - $1,940 per week in Greenville, OH

    AlliedTravelCareersGreenville, OH, US
    Full-time
    AlliedTravelCareers is working with Core Medical Group to find a qualified Occupational Therapist (OT) in Greenville, Ohio, 45331!. Client in OH seeking Occupational Therapist : Outpatient / Clinic.We ...Show moreLast updated: 30+ days ago
    • Promoted
    Travel CT Technologist

    Travel CT Technologist

    PRIDE HealthEnglewood, OH, US
    Full-time
    PRIDE Health is seeking a travel CT Technologist for a travel job in Englewood, Ohio.Job Description & Requirements.PRIDE Health is the minority-owned healthcare recruitment division of Pride G...Show moreLast updated: 11 days ago
    • Promoted
    Associate Director for Corporate Engagement

    Associate Director for Corporate Engagement

    InsideHigherEdOxford, Ohio, United States
    Full-time
    Associate Director for Corporate Engagement.Corporate and Foundation Relations.Salary will be commensurate with the level of the position, education, and experience. Founded in 1809, Miami Universit...Show moreLast updated: 27 days ago
    • Promoted
    Director of Clinical Services - Hospice

    Director of Clinical Services - Hospice

    Otterbein SeniorLifeLebanon, OH, US
    Full-time
    The Director of Clinical Services, Hospice.The Director of Clinical Services assists with the oversight of safety and infection control, chart audits, and medical supplies.Assures medical records a...Show moreLast updated: 19 days ago
    • Promoted
    Clinical Director-$5000.00 Sign-On Bonus

    Clinical Director-$5000.00 Sign-On Bonus

    Darke County Recovery ServicesGreenville, OH, US
    Full-time
    Employees of Darke County Recovery Services, DBA Recovery and Wellness Centers of Midwest Ohio are expected to value highest ethical standards, quality clinical care, and good customer service.We a...Show moreLast updated: 5 days ago
    • Promoted
    Associate Director

    Associate Director

    Miami UniversityOxford, OH, United States
    Full-time
    Center for Civics, Culture & Society.Salary will be commensurate with the level of the position, education, and experience. The Associate Director will be a public-spirited scholar who is committed ...Show moreLast updated: 16 days ago
    • Promoted
    Strategy and Business Development Content Director-Behavioral Health(Preferred Experience in Strategy Development, Medicaid Proposal & Public Sector)

    Strategy and Business Development Content Director-Behavioral Health(Preferred Experience in Strategy Development, Medicaid Proposal & Public Sector)

    CareSourceDayton, OH, United States
    Full-time
    The Strategy and Business Development Content Director drives the development of market-specific solutions, capabilities, partnerships, and innovations within area of expertise to successfully posi...Show moreLast updated: 30+ days ago
    Treatment Center Director

    Treatment Center Director

    BayMark Health ServicesDayton, OH, US
    Full-time
    Quick Apply
    Treatment Center Director / Program Director.A great Treatment Center Director leads a diverse team of nurses, counselors, and auxiliary staff to understand the needs of patients undergoing treatment...Show moreLast updated: 30+ days ago
    • Promoted
    Director of Strategic Operations and Initiatives

    Director of Strategic Operations and Initiatives

    InsideHigherEdOxford, Ohio, United States
    Full-time
    Director of Strategic Operations and Initiatives.Salary will be commensurate with the level of the position, education, and experience. The Director of Strategic Operations and Initiatives for Stude...Show moreLast updated: 27 days ago
    • Promoted
    Manager, Provider Relations

    Manager, Provider Relations

    CareSourceDayton, OH, United States
    Full-time
    The Manager, Provider Relations is responsible for overseeing and encouraging the collaboration with key Health Partners in the development of specific strategies for enhanced operational engagemen...Show moreLast updated: 18 days ago
    • Promoted
    Pharmacy Relationship Manager

    Pharmacy Relationship Manager

    America's Pharmacy Group, LLCDayton, OH, US
    Full-time
    Whether you are working in a Pharmacy looking for additional income, an established healthcare sales professional, or looking to break into Medical Sales, Healthcare Marketing Group, LLC is a great...Show moreLast updated: 30+ days ago
    • Promoted
    Counsel - Client Engagement Terms

    Counsel - Client Engagement Terms

    Frost Brown Todd LLPWest Chester, OH, US
    Full-time
    Counsel - Client Engagement Terms.This individual will be responsible for reviewing, revising, and sometimes negotiating client terms of engagement for both legal and non-legal engagements, includi...Show moreLast updated: 30+ days ago
    • Promoted
    Pharmacy Operations Manager

    Pharmacy Operations Manager

    WALGREENSBlue Ash, Ohio, United States
    Full-time
    Where state and federal laws / regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities. Ensures efficient pharmacy workflow and a positive...Show moreLast updated: 23 days ago
    • Promoted
    Director, Managed Services

    Director, Managed Services

    Interlink Cloud Advisors, Inc.Mason, OH, US
    Full-time
    Director, Managed Services to lead our Managed Services division.Reporting to the VP of Service Delivery & PMO, you will oversee the team and delivery of technical managed services to our clien...Show moreLast updated: 2 days ago
    Clinical Director

    Clinical Director

    Atlantic Health StrategiesDayton, OH, us
    Full-time
    Quick Apply
    Legacy Impact is dedicated to empowering individuals on their journey toward lasting recovery and mental wellness.We believe that with compassionate support, evidence-based care, and a strong sense...Show moreLast updated: 14 days ago