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Order Processor
Order ProcessorNPAworldwide • Santa Ana, 92707, CA, California, USA
Order Processor

Order Processor

NPAworldwide • Santa Ana, 92707, CA, California, USA
28 days ago
Job type
  • Full-time
Job description
  • Responsible for the day-to-day operational responsibilities for the associated Service Management process area.
  • Perform backup operational responsibilities for one or more IT Service Management process areas.
  • Generate and distribute requested and cyclical reports for the associated process area.
  • Participate and support regularly scheduled service management forums.
  • Actively participate in projects to support the advancement of Service Management practices to IT.
  • Review ITSM tool records and reports to ensure compliance with quality and SLAs.
  • Create and update procedure documentation.
  • Attain a firm understanding of the Title Insurance Industry and how IT Operations Technology solutions support those business processes.
  • Order Processing,Service Management,ITIL,Technical Writing,Project Coordination

    • Self-motivated
    • Solid analytical skills
    • Well-versed in the ITIL Service Management Processes
    • Technical writing skills
    • Project assessment / coordination skills
    • Knowledge of IT policies and procedures
    • Typically have 3-5 years of directly related experience.
    • ITIL v3 Foundations certification preferred
    • BS Degree or equivalent work experience.
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    Order Processor • Santa Ana, 92707, CA, California, USA

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