IT Service Desk Associate

Overview

Are you looking to join a global technology department for an industry-leading financial advisory firm? Fisher Investments is looking for motivated technologists to support our business applications. If you want to make a difference as we develop scalable solutions to support our global growth, we want to hear from you!

The Opportunity :

The Service Desk Associate works in the office and provides in-depth desktop support to Fisher Investments and its employees. You will manage troubleshooting, diagnosing and resolving complex PC and network problems. You will report directly to the Team Lead.

The Day-to-Day :

• Provide tier 1 and tier 2 support to end-users in an efficient and effective manner
• Perform installation, repair, and preventative maintenance of end user software and hardware
• Establish network connectivity and hardware and software configuration
• Support third-party software applications
• Responsible for tracking, resolving, or escalating all incidents and requests in ServiceNow appropriately
• Execute physical end-user inter- and intra- office relocation services
• Responsible for software pushes and desktop imaging
• Help develop and improve the Service Desk's efficiency and customer service rating
• Orders equipment and services for employee business usage
• Provide a prompt response to user requests for information and assists in application system problem resolution
• Work onsite, under direct supervision, in a team-based and open office environment

Your Qualifications :

Why Fisher Investments :

We work for a bigger purpose : bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like :

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER