Patient Account Representative I - Financial Counseling

Day (United States of America)

Patient Account Representative I - Financial Counseling

Work with Patients and Guarantors on accounts to resolve any questions or concerns towards satisfying account balances with patient liability. Assess all options to patient's account including payments, contracted payment plans, and financial assistance. Use worklists and reports to identify account resolution which will include seeing and contacting patients regarding outstanding account balances, insurance paperwork, etc. Determine any charity or financial assistance needs, all documentation and coordination with patients will be worked until determination of approval. Document all patient activity and communication in host systems.

• Minimum high school graduate or equivalent required. Associates or Bachelor's degree from accredited institution is preferred.
• Minimum of two years experience in healthcare billing and / or business office setting, preferably in hospital billing.
• Must be able to communicate with patients effectively while maintaining customer service expectations.
• Preferred experience in Epic EMR systems.
• General PC knowledge in business setting is required.
• Must have good oral and written communication skills.

FINANCIAL COUNSELING