Client Support Specialist

Client Support Specialist

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

What you'll be doing

You'll work in a fast-paced Contact Center where you'll have meaningful client-focused conversations. As a Client Support Specialist, you'll be the first point of contact for clients calling in with questions or requests related to their digital banking needs. You'll deepen relationships by understanding the client's needs and quickly resolving issues or problems. You'll proactively identify opportunities to match clients with the right products and solutions that will enable their financial success. You'll educate and assist clients using CIBC digital capabilities. You're flexible to work from Monday to Friday 8 : 00am- 7 : 00pm CST and Saturday from 8 : 00am- 1 : 00pm CST.

Work from Home Program Requirements

• Ability to work independently with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
• Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)

How you'll succeed

Who you are

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $52,000 - $55,000 based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which also may include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee's needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays, and 401(k), in addition to other special perks reserved for our team members.

Candidates hired to work in other locations will be subject to the pay range associated with that location. Additional total compensation and benefits details will be provided during the hiring process.

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com .

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

IL-Illinois - Virtual

Employment Type

Regular

Weekly Hours

40

Primary Recruiter

Anthony Tran

Skills

Compliance Reporting, Compliance Testing, Decision Making, Regulatory Compliance, Risk Assessments, Strategic Advice