Print Support Specialist

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Job Title : Print Support Specialist

Location- Kalamazoo, MI (onsite)

Duration- 4 month (Temp to Perm)

Working day- Mon -Fri 8 : 00 AM - 5 : 00 PM

This position is responsible for the daily on-site support of printer devices, ensuring service level agreements are met and providing excellent customer service. The role includes technical support, printer fleet management, and on-site inventory control. Driving to offsite locations using a personal vehicle is required; mileage reimbursement is provided.

Responsibilities

• Provide daily support for network and workstation printers
• Respond promptly to customer support requests and ensure accurate, professional resolution
• Escalate complex problems to a Customer Service Technician or Integrated Account Manager as needed
• Keep customers informed on issue resolution progress
• Document all service calls and requests using TRAC Solution
• Provide end users with remote access knowledge and complete troubleshooting documentation
• Maintain and update printer fleet tools and databases
• Provide regular account updates, including fleet performance and status, to the Printer Fleet Manager or Integrated Account Manager
• Manage on-site hardware and consumables inventory
• Handle printer procurement and hot swap inventory as required
• Record and report all fleet meter reads
• Perform lifting and walking as required (no more than 50 lbs.; assistance provided when necessary)
• Adhere to business casual dress code

Requirements

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.