Customer Service Rep

Customer Service Representative

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities :

• Greet / meet potential members, providing a great customer experience.
• Handle front desk related tasks :
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager / Manager in Training / Team Lead as needed.
• Help maintain the neatness / cleanliness of the club.

Essential Behavior Requirements :

Minimum Qualifications :

Physical Demands :

Benefits :

Compensation : $11.75 per hour