HPC OneStop Technician

HPC OneStop Technician

Job Locations

US-NM-Albuquerque

ID

2025-3932

Category

Information Technology

Type

Full Time

Overview

Edgewater Federal Solutions is seeking someone with two years' experience in IT Computing Infrastructure to join our dynamic One Stop Service Desk team. You will be part of a team that provides a "one stop" interface for user support in scientific, engineering, and High-Performance Computing (HPC) resource users. The team also performs the full lifecycle management (analysis, design, development, testing, implementation, integration, and maintenance) of user support capabilities, including a ticketing system, a web portal, a knowledge base, a group chat system, and training room. Qualified applicants must have the technical skills necessary to support a leading-edge computational science and engineering environment together with a strong customer service ethic.

Responsibilities

Provide users with interactive issue troubleshooting in a complex computing hardware and software environment

• Monitor user issue tickets through to resolution by other support teams and document resolutions in a knowledge base
• Work with application and system supporters to identify advanced solutions to user issues
• Enhance a user support application (e.g., issue tracking tool) through software design and development to improve performance and add functionality
• Work on maintaining a commercial tool and One Stop's customizations of that tool (e.g., upgrading to the latest version or identifying and resolving a scripting error)

Qualifications

Required Skills :

Desired Skills

About Us :

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and / or other statuses protected by applicable law.