Manager of Metering Services

Manager of Metering Services

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in Avoca, IA or any location within the US - Remote.

Job Summary

The Manager of Metering Services is responsible for leading a team that provides utility field services including meter deployment, meter testing, AMI / AMR installations, panel meter upgrades, and load control device inspections. This role oversees daily field operations with a strong focus on safety, quality, and efficiency, while ensuring positive customer experiences. This position owns the Profit & Loss (P&L) for assigned projects, overseeing budgets, forecasts, job costing, and profitability. Drives strategic growth by expanding service capabilities, developing customer relationships, and implementing operational improvements.

Responsibilities

Essential Functions

• Supervises and coordinates daily field operations including scheduling, routing, and quality control.
• Champions and enforces safety standards, ensuring compliance with OSHA and utility requirements.
• Manages P&L : oversees budgets, forecasts, job costing, and margin performance.
• Achieves production and quality goals while maintaining customer satisfaction.
• Hires, develops, and coaches field supervisors and crews; oversees onboarding and training programs.
• Builds and maintains relationships with utility customers; resolves escalations and oversees project closeouts.
• Establishes and monitors KPIs covering safety, productivity, quality, and financial performance.
• Oversees specialized services including meter testing, AMI / AMR programming, panel upgrades, and load control device inspections.
• Proactively identifies new sales opportunities within existing accounts and develops strategies to expand utility customer relationships.
• Partners with Account Managers and Technical Sales Engineers to drive revenue growth through solution selling and cross-selling of services and products.

Non-essential Functions

Qualifications

Skills and Abilities

Physical Requirements

Frequency at which you would carry / lift in a typical day : Occasionally 0 33% Frequently 34 66% Continuously : 67 100%

Physical Activity

Frequency at which you would do the following in a typical day :

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. Salary range $89,000-$120,000 based on experience.