Client Service Coordinator

Join Our Team And Experience Endless Career Possibilities

This position will support the ticket sales & service operations, support the retention of our season ticket members, and fulfill ticket sales orders, vouchers and exchanges. This position will work collaboratively with the CT Sun ticket sales team to fulfill experiences, benefits and touch-points that engage and retain fans. This position will also be responsible for developing and implementing campaigns for events, payment, attendance, and benefits. The Client Service Coordinator will report to the Manager, Client Service.

Primary Duties And Responsibilities

Includes but not limited to :

• Implement and prioritize the outreach to customer fans to monitor for fan satisfaction, churn risk and vouchers & exchanges for season ticket, group and partial sales plans.
• Support key events and outreach campaigns with phone & e-mail
• Manage the customer support main e-mail and phone line for fan ticket exchanges, seat selection for partial plans, and voucher redemptions.
• Organize the customer outreach & events with creative assets, collateral, signage and location coordination to be deployed by the Client Service & Sales team.
• Work closely with CT Sun Marketing to develop dynamic member events and benefits that highlight the unique value proposition that the Sun and the WNBA.
• Actively maintain a CRM system for tracking season ticket purchases, payments, benefit fulfillment, ad renewals.

Secondary Duties And Responsibilities

Includes but not limited to :

Minimum Education And Qualifications

Includes but not limited to :

Competencies

Incumbent will master the following competencies while in this position :

Training Requirements

Includes but not limited to :

Physical Demands And Work Environment

Includes but not limited to :

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.