Client Success Manager

Client Success Manager

Chartbeat is looking for a FatTail Client Success Manager to join our Commercial Operations team. We are passionate, agile, and solutions-orientedand we're seeking individuals who share these values and want to make a meaningful impact in media.

Chartbeat prides itself on a unique and high touch client success model from onboarding through to post launch support. As a Client Success Manager you will act as a consultant to the client, developing a meaningful business relationship and helping to drive adoption and utilization of the FatTail platform. You will stay in tune with the needs of the client so that you can help inform and influence the development of new features, as well as continuously improve the services and support we provide to our clients.

We're committed to providing an inclusive workplace and building a diverse team. At our core we believe deeply in diversity and inclusiveness as being fundamental parts of a healthy team. We aim to create an environment where everyone, from any background, can do their best work.

As a Client Success Manager You Will Work To...

• Become an expert in the features, benefits, and application of the AdBook+ platform and use that knowledge to configure features and answer technical questions.
• Manage the client relationship and gain 'Trusted Advisor' status
• Serve as a Client Advocate, and work closely with our Product and other internal teams to contribute to platform improvements and priorities
• Provide business, technical, and product knowledge in support of post sales activities to ensure client satisfaction
• Perform quarterly business reviews and work to develop retention and revenue growth strategies
• Mentor, train, and support peers as needed

As a Client Success Manager You Will Bring To The Table...

We are proud to offer our team members a competitive compensation plan that includes :

Compensation : $90,000 - $115,000 annually

Location : Remote