Primary Purpose
To provide leadership management and oversight of district technology infrastructure networking server systems cybersecurity and end-user support services. TheSenior Directorof IT & Support Services ensures secure reliable and efficient operations of all technology systems that support instruction administration and compliance. This position works collaboratively with the Chief of Data & Technology to plan implement and sustain technology initiatives that align with district goals and Texas Education Agency (TEA) requirements.
Qualifications
Education / Training :
- Bachelors degree in Computer Science Information Systems or related field (required)
- Masters degree (preferred)
- Industry certifications preferred (e.g. CompTIA Network Security CCNA MCSA or equivalent)
Experience :
Minimum of seven (7) years of progressively responsible experience in information technology and network administrationMinimum of three (3) years in a supervisory or management role within a K-12 or higher-education environmentSpecial Knowledge / Skills :
In-depth knowledge of LAN / WAN design server administration and network securityExpertise in Active Directory firewall systems and backup / disaster recovery processesFamiliarity with SIS integrations single sign-on and data protection regulations (FERPA CIPA etc.)Strong leadership communication and project-management skills Ability to analyze technical issues and implement sustainable solutionsDemonstrated ability to manage budgets contracts and vendor relationshipsMajor Responsibilities and Duties
Infrastructure and Network Management
Direct all aspects of network operations including LAN / WAN connectivity wireless infrastructure and internet securityOversee district servers storage and virtualization environments to ensure high availability and disaster recovery readiness.Maintain cybersecurity systems including firewalls endpoint protection intrusion detection and vulnerability management.Coordinate with external vendors to ensure uptime and compliance with E-Rate and other federal / state technology funding programs.Ensure all district sites maintain secure and reliable network access aligned with instructional and operational needs.Helpdesk and Support Services
Lead the districts helpdesk operations to ensure timely response resolution and customer satisfaction.Establish escalation procedures and service level agreements (SLAs) for IT support requests.Develop and implement staff training for technology best practices and security awareness.Manage device inventory imaging and lifecycle replacement for end-user hardware.Systems Administration and Security
Administer user accounts permissions and authentication systems (Active Directory Google Admin SSO).Oversee data backup retention and disaster recovery protocols to protect against data loss or system downtime.Collaborate with the Chief of Data & Technology to align security practices with SIS PEIMS and district data governance policies.Project Management and Collaboration
Participate in technology planning procurement and implementation of district technology initiatives.Work jointly with the Chief of Data & Technology to design scalable solutions for system integration and network expansion.Prepare and maintain technical documentation network diagrams and standard operating procedures (SOPs).Leadership and Supervision
Supervise IT staff including network engineers technicians and helpdesk personnel.Develop professional growth plans for technology staff and conduct annual evaluations.Promote a service-oriented culture focused on problem solving efficiency and continuous improvement.Supervisory Responsibilities
Network EngineersSystems AdministratorsTechnical Support Specialists / Helpdesk StaffWorking Conditions
Physical / Mental Demands : Ability to lift equipment up to 40 lbs; prolonged periods at a computer; travel between campuses.
Environment : Office and campus environments; occasional evening or weekend work for maintenance or system rollouts.
Required Experience :
Exec
Key Skills
Children Activity,Fund Management,Event Planning,Fabrication,Airlines,Corrosion
Employment Type : Full-Time
Experience : years
Vacancy : 1