General Manager

Job Description

Job Description

Primary Responsibilities :

Responsible for the overall performance of restaurant operations including customer service, financials, food quality, beverage quality, guest and employee safety practices.  Oversee and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, profitability, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation.  Oversees all purchases of food, beverage, supplies and equipment.  Regularly measure and evaluate service levels and standards using guest and employee feedback and develop plans for continuous improvement. Ensures restaurant is in compliance with all applicable federal, state and local laws, codes and regulations.

Specific Job Duties :

General Operations :

• Oversees and manages all areas of the restaurant and makes final decisions on guest service issues.
• Investigates and resolves food quality and service complaints.  Communicates with guests and employees to solve problems and ensures complete guest satisfaction.
• Inspects dining room, food receiving, preparation, production and storage areas to ensure health and safety regulations are being adhered to at all times
• Supervises cleaning and maintenance of equipment and arranges for repairs, contracts and other services.
• Maintains appropriate restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Ensures good safety practices of employees and guests throughout the restaurant.  Ensures proper emergency and security procedures are in place and all employees have been appropriately trained.
• Plans, coordinates and has final approval on the scheduling of all restaurant departments.
• Prepares all required paperwork, including forms, reports and schedules in an organized and timely manner.
• Assist in developing, planning, and executing restaurant marketing, advertising, and promotional activities and campaigns.  Communicates to staff and ensures all employees are aware of marketing campaigns.
• Follows all federal, state and local laws, codes and regulations outlined in the Employee Handbook

Food Safety and Planning :

Financial :

Employee Related :

Experience and Education :

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