Service Desk Analyst

Job Description

Job Description

Job Title : Service Desk Analyst – DoD Contract

Location : Arlington, VA (Onsite)

Contract Duration : 5 Years

Schedule : Monday to Friday, 7 : 00 AM – 4 : 00 PM

Overview :

We are seeking a skilled Service Desk Analyst to support a critical Department of Defense contract at the National Guard Bureau in Arlington, VA. The role requires someone who can hit the ground running, with a focus on reimaging Government Furnished Equipment (GFEs) and ensuring IT systems remain secure and up-to-date.

Key Responsibilities :

Device Reimaging & Maintenance :

Conduct reimaging, resurfacing, and reconfiguring of GFEs.

Technical Support :

Provide Tier I and II support within a high-volume help desk environment, assisting approximately 4,000 end users.

• Handle in-person tickets and phone inquiries while supporting mobile devices and other IT assets.
• Assist with help desk operations when not engaged in imaging tasks.

System Administration :

Utilize Active Directory and ServiceNow to manage service tickets and maintain accurate documentation.

Hard Requirements : Certifications :

Must have CompTIA Security+ or equivalent approved certification.

Clearance :

Must possess an active Secret clearance at hire, with eligibility to upgrade to TS / SCI following an SSBI background investigation.

Technical Expertise :

Proven experience with reimaging devices, ensuring systems are compliant with updated security standards.

Company Description

https : / / nvtstaffing.com / job_board_public_detail.php?id=40951

Company Description

https : / / nvtstaffing.com / job_board_public_detail.php?id=40951