Customer Service Representative

Job Description

Job Description

Company Description

About Us

At Signal Tru Brand, we specialize in delivering powerful, in-person brand experiences that drive engagement, build customer loyalty, and generate results. We are committed to crafting innovative promotional campaigns that connect our clients with their target audiences in meaningful ways. With a focus on creativity, precision, and measurable outcomes, we help brands leave a lasting impression.

Job Description

Job Description

We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Raleigh, NC. The ideal candidate will be responsible for handling customer inquiries, resolving issues promptly, and providing excellent service to ensure customer satisfaction. This is a great opportunity for someone looking to grow within a customer-focused company.

Responsibilities

Respond to customer inquiries via phone, email, and in-person in a professional and timely manner

Resolve product or service issues by clarifying the customer’s concern and determining the best solution

Maintain records of customer interactions, transactions, and feedback

Process orders, forms, and requests accurately

Follow communication procedures, guidelines, and company policies

Collaborate with other departments to ensure high customer satisfaction

Stay updated on product knowledge and internal processes

Qualifications

Qualifications

High school diploma or equivalent (Associate’s degree preferred)

Minimum of 1 year of customer service experience

Strong verbal and written communication skills

Excellent problem-solving abilities and attention to detail

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Ability to handle a fast-paced work environment and multitask

Reliable, punctual, and team-oriented

Additional Information

Benefits

Competitive salary ($40,000 - $45,000 annually)

Opportunities for professional growth and advancement

Supportive team environment and ongoing training

Paid time off and holidays

Health and wellness programs

Secure, long-term employment with a growing company