Alarm Dispatch Overnight

Job Description

Job Description

Alarm Dispatch Overnight

11p-7a

Pay : $15.00 Hourly

Responding to various alarm notifications, such as burglary and fire alarms, by initiating outbound calls to customer contacts and emergency responders in accordance with established procedures.

Processing inbound calls relating to alarm events, providing secure and customer centric assistance.

Working within a collaborative team environment in the alarm monitoring center that maintains a 24 / 7 operation.

Attention to detail and accuracy is vital, ensuring that actions are reflective of established procedures and with a keen focus on the highest professional standards of efficient documentation.

Entering customer account information into account database.

The ability to remain calm and speak clearly to customers.

Properly document all responses for the alarm within the alarm monitoring software.

Must be able to work weekends and holidays.

Other duties as assigned