Senior Analyst, Supply Chain Procurement

Sr. Procurement Analyst, Depot Operations

The Sr. Procurement Analyst, Depot Operations will provide business support to the Supply Chain team through reporting, planning, and ad hoc analysis in a key business growth area. This role will work closely with Depot Ops Managers to identify and build regular reporting and provide metrics analysis. The Sr. Analyst will be responsible for critical inputs to monthly executive reviews, weekly metrics reporting, and vendor KPIs.

The Analyst will work with internal teams to point out business trends and potential risks. Finally, the analyst will work cross-functional to identify process improvements, build mechanisms to ensure accuracy and influence others to ensure that the SCM team is meeting business goals and providing the highest level of customer experience.

Essential Functions :

• Represent Procurement in a variety of meetings and business reviews (Initiatives, WPMs, and MBRs) maintaining and updating information and presenting appropriate readouts
• Research NPS verbatims to identify opportunities for supplier improvement
• Manage shared Depot Management email inbox and assist with escalation resolution
• Lead weekly Depot MDI review to ensure suppliers are meeting contractual client SLAs
• Assist Depot team with monthly / quarterly supplier scorecards, measuring all aspects of supplier's performance, including (but not limited to) cost, repair TAT, and buyout rate.
• Presents results internal to Asurion team and executives in meetings as needed
• Initiates action to clear issues and improve KPI's to targets and working with cross functional teams as needed
• Supports operational activities of supplier management including communicating and resolving daily issues between internal organizations and suppliers
• Collaborates with cross-functional teams including Channel Management, Engineering and Quality, and Finance to effectively drive prescribed KPIs.
• Other duties as assigned.

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