Food Service Operations Manager (Hopkins Dining)

Food Service Operations Manager

We are seeking a Food Service Operations Manager who will provide the day-to-day oversight and direction for the food service locations on Homewood Campus, reporting to location managers. With a focus on student satisfaction and engagement, quality execution and service, they will work closely with the Director of Residential Dining Operations and Assistant Director of Retail Operations to ensure consistency across venues and creating the right experience for students in the dining locations.

Focusing on the student experience and quality execution will be vitally important in the role. This leader will be responsible for the development and growth of the location's operational team.

They will support the overall residential operation as needed under the direction of the Director of Residential Dining.

Specific Duties & Responsibilities

Operations

• Lead all daily operations at the location and provides direction for all team leaders at the location. They will collaborate with the culinary team on culinary execution at the location.
• Assist in the management of a team of 60 employees, including team leaders and bargaining unit (BU) members.
• Support scheduling and direction of employee workflow to include team leaders and bargaining unit members.
• Build and maintain strong relationships with students, campus constituents, and dining team members.
• Respond and assist in any service issues.
• Ensure team members have the tools necessary to complete their jobs.
• Ensure show quality standards are maintained at all times.
• Support and communicates University initiatives.
• Work with the Marketing Team to create and execute marketing initiatives.
• Assist Employee Labor Relations with managing bargaining unit hourly staff as aligned with the Collective Bargaining Agreement.
• Ensure the location's physical plant and equipment are maintained and in good working condition.
• Work closely with the department of facilities and real estate to ensure timely response to facility-related work orders.
• Ensure authenticity in menus, including the digital signage.
• Set high expectations for customer service, product knowledge, and education among all staff (BU team members and team leaders).
• Work with the Hopkins Dining Support team to ensure all areas are represented in the location and there is intentional collaboration between the Support team, the location management, and BU team members.

Finance

Controls

Leadership and Internal Relationship Building

Additional Information

Minimum Qualifications

Preferred Qualifications

Special Knowledge, Skills and Abilities