Sales Associate II

Sales Associate Job Description

The Sales Associate role is an integral part of the stores overall success and efficiency : demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coachs Service and Selling Models creating a positive first impression building on-going customer relationships through a personalized experience and leaving a positive lasting impression.

SALES FLOOR :

Understands organizational objectives and makes decisions that align with Company priorities

Takes ownership and is committed to delivering results while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.

Creates short- and long-term strategies to achieve personal metrics and performance goals

Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity

Represents Coach as a brand ambassador

Demonstrates Coachs Selling and Service expectations at all times

Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics

Drives business through sales strategies clienteling sourcing new customers and maintaining on-going productive relationships with customers

Creates positive impressions with customers by bringing best self to work through attire consistent with Coachs Guide to Style

Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.

Provides in-depth product knowledge including features benefits current offerings and overall product value.

Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.

Discusses product features and builds the sale by leveraging cross-selling skills and abilities.

Cross-sells and encourages beneficial product add-ons that relate to the customers shopping needs

Sensitive to customers needs and tailors approach by reading cues

Attends to the unique and individual shopping needs of each customer.

Works with multiple customers simultaneously and breaks away as appropriate

Follows up with customers consistently and genuinely to influence / close the sale

Flexes personal selling techniques to contribute to overall store financial results

Builds lasting and loyal relationships with customers

Leverages Coachs tools and technology to support relationship building and clienteling efforts

Creates enthusiasm and positivity for a shared vision and mission

Promotes and endorses a team selling environment

Fosters an environment of teamwork trust and collaboration with internal and external customers

Remains solution oriented; is adaptable and flexible to changing business and store needs

Welcomes feedback and adapts behaviors as appropriate

Maintains a calm and professional demeanor at all times

OPERATIONS :

Ensures all daily tasks are completed without negatively impacting service or Coach standards

Completes daily operational tasks including maintaining store (sales floor and backroom) cash wrap and visual merchandising to Coach standards consistently and in a timely manner

Maintains a clean and tidy selling floor at all times

Adheres to all applicable retail policies and procedures including POS Operations and Asset Protection procedures

Replenishes inventory on sales floor as needed

Supports Store Inventory Process by processing shipment stocking shelves replenishing sales floor maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor.

Supports cash-wrap when needed to process purchases returns and exchanges.

Efficiently processes customer transactions : Purchase Return Exchange Found Order etc.

Effectively helps to prepare store by organizing functional areas performs routine cleaning maintains strong organizational standards and maintains visual merchandising expectations.

Competencies required :

Drive For Results : Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.

Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.

Creativity : Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.

Interpersonal Savvy : Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high tension situations comfortably.

Learning on The Fly : Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.

Perseverance : Pursues everything with energy drive and a need to finish. Seldom gives up on anything before finishing especially in the face of resistance or setbacks.

Dealing with Ambiguity : Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesnt have to finish things before moving on. Can comfortably handle risk and uncertainty.

Additional Requirements

Experience : 1- 3 years of previous sales experience preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.

Education : High school diploma or equivalent; college degree preferred.

Technical : Knowledge of cash register systems basic computer skills (including the ability to use iPad / laptop Mobile POS and Internet) utilize walkie talkie understand and read price and product release sheets.

Physical : Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor sales shelves and stock room; climbing bending and kneeling are required. Ability to frequently lift and carry up to 25 pounds and at times lift and carry product / cartons up to 50 pounds to process product shipment / transfers

Schedule : Ability to meet Coach Scheduling & Availability Expectations including ability to work a flexible schedule including nights weekends and holidays high retail traffic and sales days including but not limited to the day after Thanksgiving Memorial Day Christmas Eve Mothers Day etc.).

Note : This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry Inc. parent company of the Coach brand is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment hiring promotion compensation transfer training discipline and termination) are based on the applicants or employees qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age sex sexual orientation gender identity or expression genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at .

Required Experience :

IC

Key Skills

Sales Experience,Customer Service,Organizational skills,Communication skills,Basic Math,POS,Retail Sales,Merchandising,Cash Handling,Epic,Planograms,Stocking

Employment Type : Hourly

Experience : years

Vacancy : 1