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FOH Service Shift Leader

FOH Service Shift Leader

Nudy's CafesPhoenixville, PA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Benefits :

  • Dental insurance
  • Free food & snacks
  • Health insurance

Nudy's Cafe is a local, family owned & operated business. The customer journey is our key to success. Nudy's Cafe is the go-to casual breakfast & lunch location that provides quick, reasonably priced & freshly prepared meals in a family friendly environment. We currently operate in 15 locations across Chester, Montgomery, and Delaware Counties with our newest location opening soon in Havertown, Pa. We anticipate future growth throughout local markets as we continue the search for additional locations.

We are actively recruiting for full-time Shift Leader to assist in leading our locations. In this role, you will be responsible for delivering a high-quality detailed customer experience. In addition, you will direct and motivate staff to provide the Nudy's Promise to each and every guest. You will ensure efficient restaurant operations, manage productivity, quality & customer service standards all while working with a great team!

Duties within this position include the following :

  • Coordinate daily restaurant operations.
  • Understand and deliver on the Customer Journey
  • Deliver superior service & maximize customer satisfaction.
  • Respond swiftly & accurately to customer concerns.
  • Regularly review product quality
  • Organize and supervise shifts (7 Shifts system experience preferred)
  • Continuously manage, coach and train employees and peers with a passion for service in mind
  • Ensure that Nudy's brand is represented consistently.
  • Train new & current employees on proper customer service practices & side work schedules.
  • Accountability for taking initiative, being people focused and result oriented.
  • Conducting performance reviews
  • Balancing cash registers
  • Ensuring that all members of their team comply with government regulations and company policies

    • Requirements :

  • The ideal candidate will have a minimum of 1 years hospitality leadership
  • Ability to cover shifts in their designated region (5 locations)
  • Proven ability to lead, motivate, and coach teams.
  • Preferably have extensive knowledge of food, with the ability to successfully answer customer questions.

    • SERV Safe Certified or ability to obtain certification within 30 days of employment.

  • Consistent Food Safety and Quality Line Check submissions with Integrity
  • An ability to interpret restaurant operations data from reports and effectively use this information to inspire positive change.
  • Requires 5 days of availability

    • Physical Requirements :

  • Ability to traverse all parts of the restaurant quickly.
  • Prolonged periods standing and walking.
  • Ability to lift, stoop, bend, or twist and repeat the same movements.
  • Use their hands to handle, control, or feel objects, tools, or controls.
  • Must be able to lift 25 pounds at times.

    • Benefits :

  • Industry leading work life balance- 4-day work week
  • Growth Opportunities
  • Medical Benefits
  • Dental Benefits
  • Day Shift Only
  • Shift Meal

    • Join us to deliver the Nudy's Promise that our community has been enjoying for decades!

    Nudy's Cafe Promise :

    I'm honored to be part of the community and welcome you and your family to Nudy's Cafe. We are dedicated to providing a handcrafted, neighborhood dining experience. Thank you for choosing us. Our promise is to make you feel welcome, nourished and excited about coming back because of our excellent service and freshly made great food. I take my promise very seriously, as I learned the business from my father's restaurant in Villanova, Pa at 12 years old and have owned and been operating my own restaurant Nudy's Cafe since 1979.

    This is the only business I've ever known. It's literally in my blood, and I still have the same love and passion for making people feel as special as I watched my father do as a young boy. I promise! - Ray Nudy

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    Shift Leader • Phoenixville, PA, US

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