Operations Manager

Job Description

Job Description

Job Purpose :

The Operations Manager is responsible for the supporting direction and delegation of duties, direction, and performance results between the directives of the General Manager (GM) and the operations team. The “Ops Manager” facilitates and in a hands-on manner, directs and coordinates the physical duties and orchestration of Air Culinaire activities and job functions in support of his or her GM. This position conducts these duties and initiatives in a manner that’s aligned and compliant with company policy and procedures and verifies his markets qualitative and financial P&L performance and scheduled profitability.

The Ops Manager will drive all performance and efficiency standards within the market and assist the GM in achieving the company’s mission and operational goals. The Ops Manager will also be directly accountable for supporting outstanding internal & external customer service and client loyalty performance standards. The Ops Manager will actively train and develop all operational team members, ensure that SOPs are followed, policies are strictly adhered to and will manage all operational methods, systems, activities, and support client facing product and service performance efforts that result in enhancements to revenue, quality, service, and employee / customer relations. Additional responsibilities assigned as needed by the General Manager of the facility.

Responsibilities and Associated Duties :

Under the direction of the General Manager, the Operations Manager will be responsible for managing the work performance of the team while supporting global business functions in his or her market, to meet the demands of our clientele, as well as the market performance expectations of Air Culinaire; this includes assurance of the disciplined use of all systems, compliance, performance standards, product specifications, accuracy, training and upholding the culinary expertise and performance required in all kitchens. The Ops Manager will support the GM’s requirement to consistently deliver incredible guest experiences to every client within the Air Culinaire system.

Benefits Package :

• Air Culinaire Worldwide employees have the flexibility to design the benefit selections best suited for their needs.
• Full Time employees are eligible for healthcare and supplemental benefits on the first day of the month, following 30 days of employment.
• 401 (K) Retirement Plan with a discretionary 100% employer match of the first 6% of participant contributions.
• Plan entry is the first day of the month following 30 days of employment.
• Three (3) medical plans to choose from, with an excellent employer contribution.
• Available Dental and Vision insurance
• Company paid basic life insurance, with the option to elect additional voluntary term life.
• Company paid short-term and long-term disability insurance.
• Available supplemental benefits, including critical illness, accident insurance, hospital indemnity insurance and pet insurance.
• Health Savings Account and Flexible Spending Account available (for eligible plans)
• Generous Vacation Program for full time employees
• Employee Assistance Program (EAP)
• See our benefits here 2026 Benefits Guide
• Watch Me To Learn About How Exciting it is to Work for Air Culinaire Worldwide

Measures of Success :

Sales & Service Goals- success will be measured using the “Annual Performance Goals”, which are established annually, just prior to the new Fiscal Year starting which include :

Knowledge, Experience and Skill Requirements :

REQUIREMENTS

OPERATIONAL DEMANDS

LANGUAGE SKILLS

MATHMATICAL SKILLS

REASONING ABILITY

PHYSICAL DEMANDS

WORK ENVIRONMENT

Disclaimer :

This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties, in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company.

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Air Culinaire Worldwide, LLC. does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.