Campus Support Specialist

Position Description :

The Campus Support Specialist (CSS) is responsible for the daily operation of their location. The CSS handles the location’s administrative and operational duties and assists all departments by ensuring institutional policies and procedures are followed. The CSS must be knowledgeable of basic administrative duties, handling customers effectively on the phone and in person and should have the ability to multi-task, prioritize duties and exhibit excellent communication skills both written and verbal.  Many of the duties outlined for this role are also duties the Campus Manager will be proficient in, so there will be some shared responsibilities.

The Campus Support Specialist reports directly to the Campus Manager.

DUTIES AND RESPONSIBILITIES :

• Resolve campus level requests / questions / concerns / challenges or direct them to the appropriate department.
• Open campus, set up for the day ensuring everything is ready in the Lync rooms to allow for operational services to be provided to students.
• Assist with office items like onboarding new staff, providing tours and keys to new employees, opening and redirecting mail, distributing payroll checks and filing incident reports as needed.
• Assists students with grievance processes routing questions / documents to appropriate staff members.
• Ensure institutional policies and procedures are followed.
• Ensure banking deposits are prepped, completed, and deposited every Tuesday and Thursday of the work week.
• Ensure supply orders are provided to procurement per schedule provided.
• Ensure scrub orders are provided to procurement per schedule provided.
• Ensure monthly reconciliation of banking, AMEX card purchases, and associated tasks are completed per schedule provided.
• Greet all customers in friendly manner, while also keeping reception area neat and stocked with appropriate information.
• Answer main phone lines, route calls and messages accordingly, set-up and direct video interviews and appointments.
• Enter enrollment agreements in CNS.
• Audit enrollment agreements and send corrections as applicable.
• Send hourly reports as required.
• Update CNS records accurately and in a timely manner as well as uploading pertinent documentation needed for Admissions and other departments as assigned.

Receive, upload, and document immunization records for extern students.

JOB QUALIFICATIONS AND SKILLS :

Compensation / Schedule :

We are committed to diversity. Charter College is an Equal Opportunity Employer. (EOE)

About Charter College :

Charter College is a private, independent institution of higher education that emphasizes a new direction for continuing education. Charter College is not a liberal arts college, university, or a vocational school. Instead, Charter College takes the best elements from each of these respected educational institutions to create a unique and innovative experience that meets our students’ needs. We offer career training programs in the growing fields of healthcare, business, legal, criminal justice, information technology, and select trade careers. We strive to provide our students with a career-focused education that is both relevant in today’s workspace and cutting-edge in technology and focus. https : / / www.chartercollege.edu / jobs

About Charter College :

Charter College is a private, independent institution of higher education that emphasizes a new direction for continuing education. Charter College is not a liberal arts college, university, or a vocational school. Instead, Charter College takes the best elements from each of these respected educational institutions to create a unique and innovative experience that meets our students’ needs.

We offer career training programs in the growing fields of healthcare, business, legal, criminal justice, information technology and select trade careers. We strive to provide our students with a career-focused education that is both relevant in today’s workspace and cutting-edge in technology and focus.

https : / / www.chartercollege.edu / jobs