IT Service Desk Support

Salary : $44,100.00 - $60,000.00 Annually

Location : 4505 Middlebrook Pike Knoxville, TN

Job Type : Full-Time / Regular

Job Number : 01044

Department : Information Services

Opening Date : 11 / 21 / 2025

Closing Date : 12 / 5 / 2025 11 : 59 PM Eastern

Classification : IT Technician

Work Hours : 40+ hours / week : M-F

About KUB : KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 520,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission-driven organization with strong values that support a skilled, diverse, and inclusive workforce.

About the Role : This position is in a team-oriented environment with responsibilities related to supporting a variety of technologies utilized by the organization. The successful candidate will support internal customer needs by evaluating, prioritizing, and responding to incoming telephone, voicemail, e-mail, and in-person requests for IT assistance with hardware, software, networking, telephone systems / devices, two-way radio communications and other computer-related technologies. The role requires knowledge of Windows 10 / Windows 11, Microsoft 365 collaboration and productivity applications, and general knowledge of personal computers, laptops, mobile devices, and other desktop technologies. This position requires stand-by, working after hours / weekends, and on-call duties.

Qualifications

Physical Requirements :

Sedentary work; exerting up to 20 pounds of force occasionally, and / or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time in normal office conditions, but does involve walking or standing outside periodically for inspections, customer calls, etc. Work requires no unusual physical demands. Physical demands for a specific position within this classification may vary and / or exceed those demands described above.

Minimum Requirements :

• High School Diploma or equivalent with experience in supporting IT applications and equipment
• Exceptional customer interaction skills and professionalism
• Strong analytical and process-oriented skills for problem solving
• Working knowledge of Windows, Microsoft Office products, and general PC skills
• Must have and maintain a valid driver's license

Please note that due to job responsibilities, KUB does not provide immigration sponsorship for and / or based on this position.

Preferred Requirements :

Selection Process

About the Selection Process :

Phase 1 - Apply online at www.kub.org

Phase 2 - Experience, training, and education evaluation

Phase 3 - Interview with department representatives

Phase 4 - Written, performance, and behavioral exercises

Phase 5 - Background Investigation

Phase 6 - Physical assessment and / or drug screen

If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.

Knoxville Utilities Board is an Equal Opportunity Employer

01

Describe your reasons for leaving your jobs within the past seven years.

02

Which statement below best describes the highest level of education you have completed?

03

Describe your experience most pertinent to this position.

04

Which of the following describes your highest level of Microsoft office (Microsoft word, Excel, Powerpoint) proficiency?

05

Please describe your experience interacting with and / or assisting customers.

06

If you would like to attach a resume to your application, please make sure it is attached in the "Attachments" section.

07

If you answered "Career / Job Fair," Employee Referral," or "Other" to the 'how did you first hear about this opportunity' question, please include details here. If 'no,' please type "N / A" in the text box.

Required Question