Inbound Operations Team Leader
The pay range per hour is $20.25 - $34.45. Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond.
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product merchandised and available, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, and promotional signing processes for all General Merchandise (GM) areas of the store. This team leads Food & Beverage and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack and ship fulfillment work.
At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of an Inbound Operations Team Leader can provide you with the skills and experience of :
- Guest service fundamentals and experience building a guest first culture on your team
- Retail business fundamentals including : department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
- Planning department(s) daily / weekly workload to support business priorities and deliver sales goals
- Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent
As an Inbound Operations Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities :
Understanding sales goals, plans and executing daily / weekly workload to deliver on department and store sales goals and guest engagementLeading and sharing expertise in operations, accuracy and efficiencyWith guidance from your direct leader, establish clear goals and expectations and hold team members accountable to expectationsWith the guidance of your direct leader, utilize your workload planning tools to complete all scheduled workload ensuring areas are guest ready at store openAssign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leaderWork a schedule that aligns to guest and business needs (this may include early morning, evening, overnight shifts and weekends)Assess all GM backroom, sales floor areas and review reporting to identify gaps and develop a plan to resolve any issues identifiedEnable a consistent experience for our guests by ensuring product is available for purchaseAssist your direct leader in leading and following-up on organizational and operational changeWith guidance and assistance from your direct leader, build a team of GM experts from initial selection through onboarding and learning. Develop team members through ongoing training and direction by giving direction and providing feedback when validating work completionDemonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiencesDemonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitmentLead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting / investigating injuries timely and accuratelyModel the execution of physical security processes in order to enhance the in-store security cultureSupport merchandise protection strategies across the total store; including ordering, storage and application as directed by best practicesIf applicable, as a key carrier, follow all safe and secure training and processesAddress all store and offsite emergency and compliance needsSupport guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage lawsModel creating a welcoming experience by greeting guests as you and your team are completing your daily tasksDemonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way and help solve their specific needsLead by thanking guests and let them know we're happy they chose to shop at TargetAll other duties based on business needsThis may be the right job for you if :
You enjoy interacting and helping others - including guests that shop our store and fellow team members you work withYou thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to successYou are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times)The good news is that we have some amazing training that will help teach you everything you need to know to be an Inbound Operations Lead. But there are a few things you need from the get-go :
High school degree or equivalentAge 18 or olderPrevious retail experience preferred, but not requiredAbility to :Lead and hold others accountableLearn and adapt to current technology needsWork independently and as part of a teamManage workload and prioritize tasks independentlyCapability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframesWelcoming and helpful attitude toward all guests and other team membersEffective communication skillsWe are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect :
Access all areas of the building to respond to guest or team member issuesInterpret instructions, reports and informationAccurately handle cash register operations as neededClimb up and down ladders as neededScan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 poundsFlexible work schedule (e.g., nights, weekends and holidays); reliable and prompt and regular attendance necessaryCapable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.Ability to remain mobile for the duration of a scheduled shift (shift length may vary)In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
