Director, Risk and Compliance Management – Credit Card and Deposits

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Risk and Compliance Director, you will

provide independent oversight of the Credit Card and Deposits business lines, offering effective challenge and advisory services associated with products and services aligned with core business processes. Your role will involve identifying, measuring, monitoring, escalating, and reporting on operational and compliance risks by employing established risk management practices ensuring risk exposures are managed through effective mitigation strategies. You will lead a team of risk professionals and collaborate with other risk and business partners to achieve shared objectives. Additionally, you will actively participate in and support internal and external audits, as well as regulatory reviews as needed.

We offer a flexible work environment that requires an individual to be

in the office 4 days per week.

This position can be based in one of the following locations : Charlotte, NC, Tampa, FL, Phoenix, AZ, Colorado Springs, CO, San Antonio, TX, or Plano, TX.

Relocation assistance is available for this position.

What you'll do :

Directs staff and initiatives that support risk management programs, to include governance support, risk oversight, risk infrastructure development, analysis of regulatory environment, and adherence to enterprise operational and compliance policies and procedures.

Reviews, communicates, and recommends the development of risk policies and procedures in partnership with senior leaders and regulatory partners to ensure appropriateness and adequacy versus industry best practices and regulatory requirements.

Directs the oversight of risk through its life cycle and use, manages the review and assessment of state and federal regulatory requirements and associated business impacts.

Provides operational and compliance risk oversight for USAA, its affiliates, and USAA partnerships with external companies.

Partners with key stakeholders such as, federal / state regulatory agencies and business leaders to oversee the formulation of stress test plans, identification, quantification, and aggregation of risks using analytical methodologies, to include key and emerging risks, including risks associated with new or modified products, services, distribution channels, regulations and / or third-party operations.

Directs teams in the development of risk dashboards and reporting formats in alignment with risk appetite / profile and / or regulatory requirements.

Proactively identifies strategic and tactical regulatory solutions by providing risk and compliance subject matter expertise for CoSA project / process / product initiatives.

Builds and manages a high performing team of risk professionals through recruitment, training, coaching, performance management and related managerial activities.

What you have :

Bachelor's degree in Risk Management, Business, Finance, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

8 years of risk management, compliance, or regulatory experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area; OR advanced degree / designation in Risk Management, Business, Finance, or other discipline relevant to risk management and 6 years of work experience in a discipline relevant to risk management.

3 years of direct team lead or management experience.

Expert knowledge of relevant industry regulations and regulatory compliance in a specific area.

Advanced risk management experience understanding and implementing applicable risk and / or compliance policies, guidelines, rules, and regulations in a complex institution and / or highly matrixed environment related to banking, insurance and / or financial services.

Advanced knowledge of risk and / or compliance laws, regulations, and regulatory expectations.

Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.

Experience leading and directing work with both internal and external partners in a highly collaborative environment.

Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include demonstrated ability to effectively make data-driven decisions.

Advanced knowledge of Microsoft Office products including Excel and PowerPoint.

What sets you apart :

Leadership experience providing independent oversight, or the direct management of inherent risks associated with the credit card and deposits business lines.

Possess a strong understanding of operational risk principles or experience in developing and implementing operational risk frameworks and / or strategies.

Deep understanding of the regulatory environment and compliance requirements associated with deposits and credit card products.

Leadership experience in operational risk management, compliance, or internal audit functions with a proven track record of effectively leading and mentoring teams and cultivating a high-performance culture driving team success.

Excellent verbal and written communication skills with the ability to articulate complex risk assessments, strategies, and recommendations to diverse stakeholders, including senior leadership and regulatory bodies.

US military experience through military service or a military spouse / domestic partner

Compensation range :

The salary range for this position is : $143,320- $273,930 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation :

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits :

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.