IT Support Specialist Level I / II

Role : IT Systems Support Specialist Level I / II

Location : Sacramento, CA

Type : Contract (Osite)

Note : Face to face interview required

Job Description :

This role will require :

• Strong customer service skills
• Knowledge of Active Directory or other identity management system
• Attention to detail
• Ability to work with rapidly changing priorities
• Experience with troubleshooting Windows systems
• Good verbal and writing skills for customer interaction and documentation
• Good problem isolation skills, and a broad general knowledge of IT systems
• The ability to shift topics rapidly
• Working knowledge of Jira for the placing and tracking of calls.
• The use of Adaxes and MECM for supporting customer systems and account management
• A working knowledge of the of M365 on a public sector lever is desirable
• Be familiar with concepts of enterprise level applications
• Familiarity with WAN architecture at a higher level B.