Remote Benefits Customer Service Rep

A company is looking for a Remote Benefits Customer Service Representative. Key Responsibilities Guide members through benefits enrollment and assist with updates to health and / or pension plans Deliver personalized support via phone, email, and webchat, prioritizing quality service Interpret plan documents and explain them in simple, easy-to-understand language Required Qualifications High school diploma or GED required Customer service or call center experience is a plus, but training is provided Ability to adapt service approach to various personalities and communication styles Tech-savvy with basic computer proficiency Must be local to the area for equipment pickup and occasional in-person meetings