Service Technician

Job Description

Job Description

Description : Job Summary

GenServe is seeking a highly skilled and experienced Generator Technician 3 to join our elite field service team. This position requires advanced expertise in diagnosing, repairing, and maintaining a wide range of generator systems, including diesel, natural gas, and propane-powered units, as well as complex automatic transfer switches (ATS) and control systems. Gen Tech 3’s are expected to work independently in the field, lead service projects, and support our Level 1 and Level 2 Gen Techs.

Key Responsibilities

• Perform advanced diagnostics and repairs on commercial and industrial generator and associated systems.
• Troubleshoot and service complex electrical issues, engine performance problems, and control system faults.
• Conduct full system testing including load bank testing, frequency / voltage checks, and ATS operation validation.
• Interpret and apply wiring diagrams, schematics, and technical manuals.
• Lead or support large-scale emergency service response efforts.
• Maintain complete and accurate service records, parts usage, and technical reports.
• Provide support and guidance to Gen Tech 1 and 2’s.
• Coordinate with project managers, clients, and vendors to ensure successful completion of work.
• Promote and enforce GenServe’s safety practices and protocols at all job sites.
• Participate in on-call rotation and emergency response duties as needed and resolve equipment issues on-site.
• Coordinate with dispatch to schedule multi-day service jobs and manage rental equipment for complex repairs, ensuring timely availability and efficient resource allocation.
• Participate in a rotating on-call schedule, including evenings, weekends, and holidays, to respond to emergency service requests and ensure timely resolution of customer issues.

Qualifications

Skills and Competencies

Opportunities for Growth

Gen Tech 3 at GenServe are on the path of advancement into roles such as Gen Tech 4, Service Manager, Sales Rep, Service Writer, System Integrations, etc. depending on performance, qualifications, and career goals. Continued OEM training and leadership development programs are available for high performers.

Why GenServe?

Requirements :