Account Manager / Alumni Relations Manager
Location : Remote (U.S. based)
Team : Customer Team
Type : Full-time
Help our alumni succeed and inspire them to come back for more.
At Pragmatic Institute, we believe that every customer interaction is an opportunity to build trust, deliver
value, and spark what comes next. We’re looking for a thoughtful, proactive Alumni Relations Manager
to help our alumni achieve success with their training and guide them toward their next win with us.
This is a hybrid role that blends customer engagement, service-based selling, and relationship building.
You’ll be reconnecting with alumni, handling inbound service requests, and recommending next -step
learning opportunities - all while carrying an achievable sales quota.
We’re not looking for a pushy closer. We’re looking for a warm, strategic guide and trusted advisor.
Someone who listens well, spots opportunities, and makes every conversation feel like a helpful nudge
in the right direction.
What You’ll Do
Sales & Revenue Growth
- Lead online meetings with alumni to recommend relevant next-step courses and close
individual purchases
Proactively re-engage past customers who’ve gone quiet or haven’t returnedCarry a quota tied to bookings from existing individual learners and small teamsUpsell where appropriate during or after support interactionsSurface large expansion opportunities and pass qualified leads to Account ExecutivesCustomer Engagement & Relationship Building
Reach out to new alumni after training to support their implementation journeyBuild rapport with individuals and small-team buyers to keep them engaged and successfulMonitor signs of disengagement (e.g., low NPS, inactive users) and take thoughtful steps to reengageSupport customers through transitions like job or team changesService-Based Selling
Respond to inbound service requests (system access, past training records, accountmaintenance etc.) and use them to suggest next steps
Run live chat and email support, offering personalized, relevant responsesTurn quick requests into meaningful moments that build trust and uncover needsCommunity and Advocacy Support
Encourage participation in the alumni community and connect people with helpful resourcesSpot happy customers who may be great fits for testimonials, referrals, or case studiesHelp customers use pre-paid training seats by offering reminders and scheduling helpWho You Are
Experience & Skills
2–4 years in a customer-facing role (support, account management, inside sales, customersuccess, alumni engagement, etc.)
Familiar with CRM systems (Salesforce preferred) and comfortable using chat / email supporttools
Has worked in a fast-moving, cross-functional environmentCore Strengths
Sales Acumen with a Service Mindset : You know how to spot a need, offer the right solution,and close a deal... without ever being pushy
Relationship-First Orientation : You’re curious, empathetic, and naturally good at buildingtrust
High Agency, High Empathy : You listen, tailor your message, and genuinely want to helpStrong Communicator : You write like a human and speak with confidence. You can lead ahelpful conversation over email, chat, or phone
How You Work
Creative with Strong Judgment : You don’t wait for a playbook, you help write it. You bring newideas and think on your feet.
Proactive, Self-Directed & Organized : You follow up, follow through, and handle volume withclarity
Comfortable with Targets : You’re motivated by goals and view sales as the natural outcome ofhelping people succeed
This role is perfect for someone who has :
A Product management / marketing background and is looking for a new spin on their disciplineA background in alumni engagement, customer success, inside sales, or communityA passion for helping people succeed—and a nose for when it’s time to suggest what’s nextThe creativity and resilience to help shape a role that doesn’t exist anywhere else quite like this