Account Director

Americas Account Director

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Americas Account Director leads the North American portfolio overseeing a team that delivers integrated facilities maintenance and operations, soft services, and workplace services, aspects of the contract scope of work. Key accountabilities include leading and developing a very large and geographically dispersed team, client relationship management, and constant service evolution. This role is part of the account leadership team and requires excellent communication abilities and will support account initiatives that drive and deliver efficiencies and process improvements. Excellence in service delivery will be achieved by leading, monitoring and directing all portfolio activity, with a focus on building operations, service contracts, financial and team management.

Service Delivery

• Manage the delivery of facilities services to the portfolio in accordance with all agreed policies, procedures, and contract scope.
• Manage team members at a management level to ensure the performance of their teams as well as maintenance and upkeep of the facilities and address issues or escalations.
• Manage vendor performance ensuring services are delivered in accordance with the contract and to agreed standards.
• Drive initiatives such as savings programs, benchmarking, best practices and continuous improvement.
• Ensure all account level KPI / SLA targets are achieved.
• Maintain adherence to all account governance processes, partner with the Account Director and client on account governance evolution.
• Leverages the JLL IFM / Engineering platform through regional IFM networks, JLL's innovation and best practice sharing program (Idea Stream) to provide improved IFM services aligned with the account plan, goals, and objectives.
• Advocates diversity and inclusion in the workplace.
• Complies with client specific and JLL accounting / contracting practices, policies and procedures, including but not limited to ethics and business practice.

Client Relationships

Financial Management

Leadership / Team Management

Sound like you? To apply you need :

What you can expect from us

We succeed togetheracross the desk and around the globe and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

Location : On-site Raleigh, NC

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth : JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :