Talent.com
Technical Writer Job at Pearson in Jefferson City

Technical Writer Job at Pearson in Jefferson City

MediabistroJefferson City, MO, United States
7 days ago
Job type
  • Full-time
Job description

Join to apply for the Technical Writer role at Pearson

2 days ago Be among the first 25 applicants

Join to apply for the Technical Writer role at Pearson

The Knowledge-Base Analyst (Technical Writer) will play a pivotal role in capturing, structuring, and disseminating critical operational knowledge across Pearson Virtual Schools (PVS). This role requires a strong command of technical writing, a deep understanding of digital education platforms, and the ability to translate complex processes into clear, accessible documentation. The analyst will collaborate with cross-functional teams including product managers, instructional designers, assurance analysts, and AI solution architects to ensure that knowledge assets support operational excellence and continuous improvement.

Key Responsibilities Technical Documentation & Content Development

  • Create, maintain, and update knowledge articles, process documentation, SOPs, and user guides aligned with PVS editorial and accessibility standards.
  • Translate technical and operational concepts into clear, concise, and user-friendly content for internal and external stakeholders.
  • Collaborate with SMEs to ensure accuracy and completeness of documentation, especially in AI-powered tools, assessment generators, and content delivery systems.

Knowledge Management & Governance

  • Implement and maintain knowledge structures that support searchability, version control, and content lifecycle management.
  • Partner with the PVS Comms Ops team to align messaging tone, style, and delivery across platforms.

    • Operational Enablement & Quality Assurance

  • Support the Quality Assurance Analyst team in validating documentation against quality, accessibility, and compliance benchmarks.
  • Participate in design-thinking sprints and product discovery sessions to identify knowledge gaps and proactively address them.

    • Analytics & Continuous Improvement

  • Leverage analytics tools (e.g., Calabrio) to identify content usage trends, training gaps, and opportunities for knowledge optimization.
  • Contribute to the development of AI-assisted documentation workflows and content generation pilots.

    • Required Qualifications

  • Bachelor’s degree in Technical Communication, Instructional Design, Information Science, or related field and / or equivalent experience
  • 3+ years of experience in technical writing, knowledge management, or content strategy—preferably in an EdTech or SaaS environment.
  • Proficiency in documentation tools (e.g., Confluence, MadCap Flare, SharePoint) and familiarity with accessibility standards (WCAG, Section 508).
  • Strong collaboration and communication skills; ability to work with cross-functional teams including engineering, product, and customer support.
  • Experience with AI tools for content generation or analytics is a plus.

    • Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows :

    The minimum full-time salary range is between $50,000 - $55,000.

    This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

    Applications will be accepted through July 7th, 2025. This window may be extended depending on business needs.

    1161573

    Job : Sales

    Job Family : GO TO MARKET

    Organization : Virtual Learning

    Schedule : FULL_TIME

    Req ID : 20031

    location

    Seniority level

    Seniority level

    Not Applicable

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Marketing, Public Relations, and Writing / Editing

    Industries

    Education Administration Programs and E-Learning Providers

    Referrals increase your chances of interviewing at Pearson by 2x

    Get notified about new Technical Writer jobs in Jefferson City, MO .

    Missouri, United States $47 - $51 1 day ago

    Content Strategy Analyst / Technical Writer

    Missouri, United States $40.23 - $44.71 1 day ago

    Senior Content Acquisitions Editor (Technical Content & Training)Senior Content Manager

    Jefferson City, MO $80,000 - $100,000 1 day ago

    Jefferson City, MO $68,000 - $86,000 3 days ago

    Jefferson City, MO

    90,000.00

    120,000.00

    1 week ago

    Jefferson City, MO

    90,000.00

    120,000.00

    1 day ago

    PBA Configuration Business Analyst - Pharmacy / QNXT

    PBA Advisor Configuration Business Analyst - Pharmacy / QNXT

    Vice President, Business Analysis (GBSC Financial Systems)-R-249342

    Missouri, United States $54,121 - $59,533 1 month ago

    We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    J-18808-Ljbffr

    Create a job alert for this search

    Technical Writer • Jefferson City, MO, United States