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Desktop Service Specialist IT

Desktop Service Specialist IT

North Memorial HealthMinneapolis, MN, United States
1 day ago
Job type
  • Full-time
Job description

Why North Memorial Health?

At North Memorial Health, youre part of an inclusive health team that is rooted in our values : Advocate Courageously, Rally Together, Respect Uniqueness, and Create Impact. Empathy and care are at the heart of Norths culture, designed to actively support each team members wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health. Our health system encompasses two hospital locations in Robbinsdale and Maple Grove and a network of 23 clinics spanning five counties, providing Level 1 trauma care and specialized services.

Benefits

  • Health & Welfare Benefit Packages
  • 401(k) Retirement Match or Pension Plan, based on workgroup eligibility
  • Generous Paid Time Off (PTO) Plans
  • Adoption Reimbursement up to $3,000 per child
  • Child Care Discount Program with New Horizon 10% off weekly childcare tuition
  • Education / Tuition Reimbursement
  • 24 / 7 Fitness Center Access for all benefit?eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize the strength of our team lies in its diversity and make every effort to embrace the unique contributions and experiences of each person. We strive to ensure everyone feels like a valuable part of our community, reinforcing DE&I initiatives to promote an authentic, inclusive workforce.

About This Position

As a Desktop Service Specialist, you will work as part of the End User Technology (EUT) team providing advanced technical support to internal and external customers and maintaining desktop environments at North Memorial locations.

Requirements

Education

  • Associates degree, two?year technical certificate, or 2+ years equivalent direct Technology Support experience required.
  • Bachelors degree (or higher) or related work experience preferred.

    • Experience

  • 2 years experience in Information Technology required.
  • 2 years experience within the Health Care related field preferred.

    • Knowledge, Skills, and Abilities

  • Mid?level experience with PC operating systems and applications, including Windows, Microsoft O365 tools, remote support applications, Active Directory, and Apple iOS.
  • Demonstrated ability to solve complex workstation issues.
  • Strong customer service experience in a technical setting.
  • Ability to work in a team environment, strong interpersonal skills.
  • Demonstrated ability to prioritize, analyze, and solve problems / activities with minimal work direction.
  • Experience with Microsoft operating systems, Office suite, and ITIL Service Management structure.
  • Experience with logins, printing, and remote access.
  • Familiarity with SCCM, Intune, Entra / Active Directory, and networking configuration and administration.

    • Licensure / Certification

  • Valid Class D drivers license in state of residency with an acceptable driving record.

    • Work Group : Non Contract

    Hours per two?week pay period : 80

    Shift : Days 8 hours

    Weekend requirement : Weekends as needed

    Call requirement : On / Off Premise Call

    Remote or On?site : On?site

    FLSA Status : Non?Exempt

    Benefit Eligibility : Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

    Salary Range : N15 ($24.63 - $36.94), based on experience

    Shift Differential : Compensation may include shift differential pay depending on the position and shift worked.

    STI Bonus Eligible : False

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    Desktop Specialist • Minneapolis, MN, United States