Application Specialist

JOB TITLE : IT Service Desk Analyst

FLSA CLASSIFICATION : Hourly - Non-Exempt

POSITION SUMMARY : The IT Service Desk Analyst is a key member of our IT team, responsible for delivering frontline technical support and triaging service requests across the organization. Acting as the first point of contact, the Analyst will respond to and resolve Level 1 (L1) technical issues and service requests related to corporate applications and technical help desk support. The role requires a strong blend of customer service skills, technical troubleshooting ability, and efficient ticket management to ensure timely issue resolution and customer satisfaction. This position is ideal for a motivated individual seeking to build a career in IT support with exposure to various corporate applications and technical platforms.

REPORTING RELATIONSHIPS : This position reports directly to the Service Desk Manager.

RESPONSIBILITIES :

Corporate Applications Support :

• Provide L1 support for a range of corporate applications, such as productivity suites (Microsoft Office 365), collaboration tools (Microsoft Teams, Zoom, Slack), email systems, and human resource information systems (HRIS).
• Assist with user access management, including setting up accounts, password resets, access provisioning, and permissions management within Active Directory and other identity systems.
• Troubleshoot application-specific issues, including login problems, performance issues, and errors, escalating complex issues to higher-level teams as needed.
• Guide users through common application functions and workflows, promoting best practices to improve user efficiency and reduce recurring inquiries.
• Contribute to a knowledge base by documenting frequent application issues and their resolutions, assisting in the creation of self-help resources.

General Responsibilities :

QUALIFICATIONS AND SKILLS

This position provides valuable exposure to IT operations and corporate application support, offering a solid foundation for career growth within IT infrastructure, operations and application support. Candidates with a passion for problem-solving, a commitment to delivering exceptional user experiences, and a drive for continuous learning will thrive in this role.

Salary and Other Compensation

The pay range for this position is $28.00 - $34.00 per hour. Factors which may affect starting pay within this range may include geography, skills, education, experience, certifications, and other qualifications of the candidate.

This position is also eligible for incentive pay in accordance with the terms of the Company's plan.

Benefits : The Company offers the following benefits for this position, subject to applicable eligibility requirements : medical insurance, health savings account, flexible savings account, dental insurance, vision

insurance, 401(k) retirement plan, accidental death and dismemberment, life insurance, voluntary life insurance, voluntary disability insurance, voluntary accident, voluntary critical care, voluntary hospital indemnity, legal, identity and fraud protection, commuter benefits, pet insurance, employee stock purchase program, and an employee assistance program.

Paid Time Off : 40 hours of paid sick leave annually (additional sick / front loading / accrual, if any, based on state or regional requirements); vacation accrues up to 80 hours in the first year, up to 120 hours in years 2-4, and up to 160 hours in the fifth year; 6 paid holidays annually, 4 paid volunteer days annually.

Diversity and Inclusion are critical parts of our corporate culture. BBSI strives to create a workplace where everyone feels included and empowered to bring their full, authentic selves to work, and is treated fairly. BBSI is an equal opportunity employer and makes employment decisions on the basis of merit.