Client Relations Support

Where Youll Work

Now Hiring a Weekend Client Relations Support Associate for the Colorado Springs Branch!

CommonSpirit Health at Home i s a full-service health care organization that believes the best place for someone to get better is in their own home. As a faith-based organization we are committed to finding new ways to improve the health of our patients and the health of the communities we serve. Rooted in humankindness our ministry is at the heart of everything we do and can be seen in every patient we touch.

Job Summary and Responsibilities

At CommonSpirit Health at Home we strive to embody our mission of delivering hope and healing to those we serve. As a Client Registration Coordinator youll ensure the entry of referrals and payor verification is completed and assists other team members to facilitate the insurance process. Other responsibilities include :

• Acts as initial service ambassador to referral sources physicians patients caregivers and other external customers providing the highest quality service.
• Responsible for the initial entry verification and maintenance of information regarding new patients in all applicable software programs.
• Processes private insurance verifications verifies eligibility of Medicare Medicaid and third party payers and any other duties as directed.
• Responsible for the complete accurate and timely registration of patients to home care and / or hospice including but not limited to demographic information payor information service needs.
• Works with location and Corporate employees to ensure all initial patient information is correct for clinical services and monthly billing.
• Answers via telephone and e-mail insurance questions for home health staff.
• Assists coordinators and other staff by responding timely to requests for information.
• Communicates effectively and courteously with referral sources patients their family members and staff.
• Interacts with all management staff in a professional effective manner to facilitate problem resolution.
• Consults with management on areas of concern or outside of authority level.
• Maintains confidentiality of information of the department.
• All other duties as assigned.

Your benefits include :

Job Requirements

At CommonSpirit Health at Home we are proud to be an Equal Opportunity Employer promoting diversity equity and inclusion in every aspect of our organization. We value the unique contributions of all individuals including minorities protected veterans and individuals with disabilities.

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Unclear

Experience : years

Vacancy : 1