MAJOR RESPONSIBILITIES
Application & Service Portfolio Leadership
- Own the strategy, lifecycle, optimization, and governance of 70+ enterprise applications
and corporate systems.
Ensure application reliability, scalability, compliance, and alignment to Duly’soperational and clinical priorities.
Evaluate, standardize, consolidate, or retire systems to reduce redundancy andmaximize business value.
Establish KPIs and dashboards to track application health, service performance, andbusiness impact.
Project & Delivery Management
Lead medium- to large-scale application initiatives, enhancements, upgrades, andintegrations.
Partner with business stakeholders to define requirements, scope, timelines, andsuccess criteria.
Apply project management discipline to ensure predictable execution and transparentcommunication.
Act as escalation point for system issues, driving root-cause analysis and long-termremediation.
Vendor & Contract Management
Manage relationships with software vendors, consulting partners, and service providers.Lead contract reviews, renewals, RFPs, and licensing optimization to drive savings.Ensure vendor performance meets SLAs, quality expectations, and operational needs.Continuously assess the market for innovative, cost-effective tools and services.Team Leadership & Development
Lead, mentor, and support a team of 7–10 analysts, administrators, and specialists.Build a culture of ownership, accountability, customer service, and continuousimprovement.
Develop skill sets aligned to business needs and emerging technologies.Set annual goals, review progress quarterly, and ensure alignment with organizationalobjectives.
Cross-Functional Collaboration
Partner with Finance, Accounting, Operations, HR, Call Center, Marketing, and IT teamsto ensure applications support business process excellence.
Support corporate leaders with insights, data, process optimization, andrecommendations for technology adoption.
Work closely with the Information & Transformation team on enterprise strategies anddigital transformation initiatives.