Residential Support Representative

A company is looking for a Residential Support Representative - Phone. Key Responsibilities Provide positive customer experiences and troubleshoot basic technical problems primarily through phone communication Assist customers with Schlage product issues and guide them through installation and setup inquiries Communicate customer feedback and case drivers to internal stakeholders to ensure swift resolutions Required Qualifications Minimum 3 years of customer service experience preferred High School Diploma or GED required; an associate's degree is preferred 1+ years' experience handling high-volume inquiries Ability to type 55 wpm, corrected speed Familiarity with PC-based software applications and smart device applications preferred