Renewals, Sr Associate

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.

The preferred candidate must have fluency in written and spoken English and Spanish is required.

As a Renewal, Sr associate, you will play a pivotal role in maintaining and expanding customer relationships by proactively managing the renewal process for maintenance services contracts. This role combines strategic customer engagement, sales expertise, and collaboration across teams to ensure a seamless renewal process while driving revenue growth through renewals, upselling, and cross-selling opportunities.

Key Responsibilities :

• Renewal Management : Engage with customers whose contracts are nearing expiration, addressing objections, mitigating competitive risks, and ensuring a smooth renewal process.
• Revenue Growth : Identify upsell and cross-sell opportunities, recommend tailored solutions, and expand customer relationships in collaboration with Account Managers and Partner Account Managers.
• Customer-Centric Sales : Understand customer requirements and expectations to present customized solutions, pricing, and terms aligned with their needs.
• Forecasting & Pipeline Management : Provide accurate sales forecasts (weekly, monthly, and quarterly) while managing and prioritizing the renewal pipeline.
• Sales Operations Excellence : Accurately process quotes, legal documents, and transactions in Salesforce, ensuring all activity is tracked and records are updated.
• Customer Success Advocacy : Act as the voice of the customer by recommending products or services to enhance satisfaction, improve transaction quality, and drive loyalty.
• High-Volume Customer Interaction : Manage a high volume of customer contacts via phone and email daily, maintaining professionalism and a customer-first mindset during all interactions.
• Cross-Functional Collaboration : Build strong networks within Ciena's ecosystem, including Account Teams, Customer Success, and Channel Partners, to optimize sales processes and avoid conflicts.

What Sets You Apart :

In today's fast-paced market, the Renewal Specialist role aligns with evolving trends in customer lifecycle management, subscription-based services, and recurring revenue models. You'll bring :

Key Skills and Qualifications :

Benefits & Perks :

o Full benefits, including executive medical plan (OSDE 410), dental, vision and life insurance.

o Tuition reimbursement for Degree or Post-degree specialization.

o Annual Bonus.

o Periodic Market Adjustment

o Yearly subscription to top Fitness & Gym franchise.

o Flexible working hours.

o Mentoring & Career development.

Free subscription to digital learning platform.

#LI-WH1

#LI-Remote

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is anEqual Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.