Senior Customer Success Operations Manager

A company is looking for a Senior Manager, Customer Success Operations.

Key Responsibilities

Drive scalable programs to enhance customer adoption, retention, and health

Lead change management efforts to ensure the adoption of new tools and workflows

Deliver dashboards and reporting for KPIs, retention forecasts, and risk management

Required Qualifications

5+ years of experience in Customer Success or Revenue Operations, with at least 3 years in a management role

Strong expertise with Salesforce and Customer Success platforms (e.g., ChurnZero, Gainsight)

Experience in leading change management initiatives across teams

Proven track record of improving retention and adoption through operational solutions

Proficient in Excel and data analysis tools for building dashboards