Program Manager II, Payment Services

Description

The Program Manager II (PMs), Payment Services works to optimize efficiencies throughout Payment Services. Specifically, the Program Manager II will lead a variety of initiatives (several concurrently) and advise in the design and implementation of process improvements to accelerate long-term success and growth related to projects, ongoing analytical analysis, reporting and core system relationship management.

Primary Responsibilities :

• Lead continuous and finite divisional initiatives supporting departmental and company objectives for a variety of purposes including process improvements for quality growth, soundness, and cultivating increased operational optimization and risk management
• Execute project management functions for multi-functional areas including gathering requirements, scope definition, project plan design, stakeholder collaboration, communication, and final project implementation
• Lead and manage complex systems, related projects and business relationships for the organizations' payments systems supporting critical payments activities related to ACH, wires, Zelle P2P, check processing, deposit processing (Vendors / Systems may include, but not limited to : Federal Reserve Bank, GFX / Finastra Ensenta, Zelle, PNC Bank, Northwest Bank Technology, Us Bank)
• Analyze the effectiveness of core payments systems, operational programs and lead activities related to recommended process improvements, addresses inefficiencies, and work collaboratively with leaders to optimize processes
• Act as expert liaison between credit union business subject matter experts and vendor support representatives to facilitate tickets, cases, expectations, escalations, adherence to SLAs and agreed upon timelines
• Provide cross-functional and divisional support to ensure operational readiness in conducting process mapping to uncover inefficiencies, writing, and updating procedures as well as facilitating upgrades and user acceptance testing

Experience and Education Requirement :

Relevant certifications are preferred, with at least one required. Certifications include but are not limited to :

ACH Network Certificate

Location : Hillsboro Corporate - Hillsboro, OR 97124 (HYBRID)

Target Compensation for Hillsboro, OR : $93,000 - $102,000 + annual bonus

Benefits options include :

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