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SERVICE WRITER

SERVICE WRITER

Murphy Auto Group DBA MIRACLE TOYOTAGraniteville, SC, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Job Description – Service Advisor / Writer

  • Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records

Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules

  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
  • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
  • Maintains automotive records by recording problems and corrective actions planned
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Other duties as assigned
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    Service Writer • Graniteville, SC, US

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