Head of Customer Success (NYC)

Overview

Head of Customer Success (NYC) at Crossmint. Lead the post-sales function to onboard, enable, and grow enterprise customers in a technically involved, blockchain-enabled environment. This role builds the infrastructure, team, and strategy to deliver value after the deal is signed, partnering with product and engineering to turn complex blockchain integrations into seamless experiences. Location : New York City. Office located in SoHo.

Responsibilities

• Own the Customer Lifecycle : From onboarding to renewal, manage the full customer journey and post-sales operations.
• Build & Scale the CSE Function : Lead and grow a team of Customer Success Engineers, Technical Account Managers, and Support Specialists.
• Drive Retention and Expansion : Design success plans and engagement models that drive outcomes and Net Revenue Retention (NRR).
• Customer Enablement : Build playbooks, training programs, and resources to help customers succeed independently.
• Enterprise Execution : Partner with product and engineering to ensure enterprise customers are unblocked and high-value features are prioritized.

About You

You’re a trusted operator who knows how to turn chaos into clarity, and customers into champions. You’ve led technical post-sales teams before, and you know what great looks like when onboarding, retention, and enablement all work together. You understand enterprise expectations and developer-level complexity, and you thrive at the intersection of product and relationship.

Why Join Crossmint?

At Crossmint, we’re building the infrastructure powering the next generation of the internet, where identity, assets, and payments live onchain. Joining now means helping define what great customer experience looks like in an industry still being invented.

As Head of Post-Sales & Customer Success, you’ll inherit a high-trust environment with major logos already in motion, and the opportunity to build the post-sales engine that drives long-term growth. You’ll be shaping how we deliver at enterprise scale while keeping our startup velocity intact.

You’ll work closely with product, engineering, and GTM to unblock technical integrations, launch mission-critical projects, and ensure customers stay deeply engaged. If you’ve been looking for a chance to lead where success is measured by real usage and retention, not slide decks, this is for you.

Compensation & Benefits

Our Principles

Talent research indicates that women are often less inclined than men to apply for a role unless they have experience in 100% of the listed skills. This list is only a guide. We welcome your application even if you feel you meet around 75% of the requirements. At Crossmint, we believe skills can be learned, and diversity makes us stronger.

Please note that Crossmint never conducts AI-based interviews, and all processes include an initial video call with a team member. Crossmint will not request your personal identification documents or any payment at any point during the interview process. Please stay vigilant about potential fraud. If you receive an email that claims to be from Crossmint but ends with any domain other than @crossmint.com, @crossmint.io or @paella.dev, it is not from us. We own these three domains listed before, and they are the only legitimate ones.

Please let our Talent Team know if you need any assistance completing any forms, or participating in the process.

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