Program Coordinator Shaw Flooring Network

Job Title

Program Coordinator - Shaw Flooring Network

Position Overview

Shaw Industries Group Inc. is a leader in flooring and other surface solutions designed for residential housing commercial spaces and outdoor environments. Leveraging strengths in design innovation and operational excellence the company takes a people-centered customer-focused and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands : Anderson Tuftex COREtec Shaw Floors Patcraft Philadelphia Commercial Shaw Contract Shaw Sports Turf Shawgrass Southwest Greens Watershed Geo and more.

Headquartered in Dalton Georgia Shaw is a wholly owned subsidiary of Berkshire Hathaway Inc. with more than $6 billion in annual sales and 18000 associates worldwide.

The Shaw Flooring Network (SFN) Program Coordinator will collaborate closely with the Customer Program Director to deliver exceptional customer experiences by providing comprehensive operational support for customer engagement financial benefits vendor partner solutions showrooms and customer-facing events such as dealer council meetings and the SFN convention. This role ensures the coordination and execution of customer programs and maintains accurate tracking reporting and billing.

The ideal candidate is detail-oriented collaborative motivated and committed to supporting our SFN customer s / members vendor partners and internal stakeholders .

Key Responsibilities

Serve as a primary point of contact for Shaw Flooring Network members and internal sales teams ensuring timely communication and support.

Manage the showroom order process and rebates with internal stakeholders

Manage set up and payout of vendor partner rebates

Maintain accurate records for contracts membership database and account coding.

Oversee billing processes for customer programs and promotional activities ensuring accuracy and timely adjustments.

Support the planning and execution of the biennial SFN National Convention :

Collaborate with vendor and internal team to design and test registration paths for customers partners and associates.

Maintain event FAQs and reporting to ensure optimal customer experience

Provide on-site support during the event.

A ssist with event reconciliation and invoicing.

Assist with system u pdates and communications related to customer financial benefits rewards programs and national promotions.

Partner with cross-functional teams to update digital platforms and dashboards ensuring accurate and timely information for customers and sales teams .

Participate in system s testing and special projects to improve program efficiency and customer experience.

Qualifications

Bachelors degree in business administration or related field preferred; equivalent experience considered.

2 years of experience in program coordination event planning or account management ideally in a manufacturing or retail environment.

Strong organizational skills with the ability to manage multiple priorities and deadlines.

Excellent communication skills and proven ability to collaborate across departments and with external partners.

Proficiency in Microsoft Office Suite; experience with internal systems (e.g. EBX Onit) is a plus.

Detail-oriented with strong problem-solving skills and adaptability in a dynamic environment.

Core Competencies

Effective Communication

Customer Satisfaction

Collaboration and Work Standards

Inclusive Leadership

#LI-PH1

#ShawIND

Work Shift

8 Hr non-rotating shift Hrs fall to in punch day Observed Calendar shift starts AM

Shaw Industries is an equal opportunity employer as to all protected groups including protected veterans and individuals with disabilities.

Required Experience :

IC

Key Skills

Project / Program Management,Program Management,Developmental Disabilities Experience,Organizational skills,Data Collection,Meeting Facilitation,Utilization Review,Administrative Experience,Program Development,Public Speaking,Supervising Experience,Social Work

Employment Type : Full-Time

Experience : years

Vacancy : 1