Personal Banker - North Canton Banking CenterThe Commercial & Savings Bank • North Canton, OH, United States

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Personal Banker - North Canton Banking Center

The Commercial & Savings Bank • North Canton, OH, United States

30+ days ago

Job type

Full-time

Job description

The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as an eight-year winner of the NorthCoast 99 award (www.northcoast99.org), which recognizes the 99 best employers for top talent in Northeast Ohio.

This full-time position is located on-site at our North Canton Banking Center. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.

Summary : This individual provides exceptional service to our customers and prospects, opens new accounts, processes loan activity, grows customer portfolios and strengthens community relations with the Banking Center.

Essential Functions : Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Serve our customers in a professional and caring manner

Adhere to CSB Customer Service & Retail Ready! Standards

Follow CSB professional standards of dress and conduct

Build rapport with customers by asking quality questions to help meet their needs

Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.

Project a positive image of CSB

Promote CSB by participating in community activities

Represent CSB through professional and courteous conduct

Execute service & sales initiatives to support growth in customer portfolios

Utilize relationship banking principles during customer interaction

Understand and have the ability to explain the features and benefits of all banking products and services

Engage customers and prospects to gain an understanding of their individual banking needs and provide those services as determined

Establish new deposit accounts according to Retail Services Handbook guidelines

Guide and educate customers in setting up and maintaining all electronic banking services including online, mobile, and text banking

Track new and closed accounts monthly and report findings to Banking Center Manager

Review the deposit account tickler and correct outstanding items

Process account maintenance as requested by customers following established procedures as outlined in the Retail Services Handbook

Complete new account customer engagement reviews and phone calls

Develop relationships with CSB business partners including lenders, cash management, trust & brokerage officers

Contact customers, businesses, and community and civic organizations to promote goodwill and generate new business

In the absence of a CSR or Lead CSR, operate the teller line within CSB established guidelines for providing excellent customer service and maintaining a productive work space

Complete customer transactions as outlined in the Retail Services Handbook while adhering to Bank-wide Policies and Procedures

Maintain cash drawer within acceptable limits as outlined in Bank-wide Policies and Procedures

Balance cash drawer at end of every banking day

Assist customers in accessing safe deposit boxes

Provide customer referrals to bank personnel as appropriate

Scan proof work to Deposit Operations throughout each day

Perform end of day duties as needed, such as utilities and cash advance item reconciliation

Assist Banking Center Manager in the achievement of banking center goals

Support Banking Center Manager in developing growth strategies

Analyze monthly deposit account results and work with staff to achieve banking center goals

Assist with the planning and execution of regularly scheduled staff meetings

Assist in opening and closing the Banking Center

Decision NSF accounts during an absence of the Banking Center Manager

Process lending activity within the banking center

Accept applications

Examine, process and decision loans within specified limits

Education and / or Experience : High school diploma or general education degree (GED); or one or more years related experience and / or training; or equivalent combination of education and experience.

Summary of Employee Benefits :

Competitive base wage

Incentive compensation and profit sharing

Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and / or benefits eligibility requirements apply)

Paid time off for vacation, illness, bereavement, and jury duty

401(k) with an employer match and on-site advisers

Employee Assistant Program (EAP) with free access to mental health resources

Comprehensive wellness program with financial incentives to promote a healthy lifestyle

Training and professional development opportunities to help you reach your long-term goals

Paid holidays available immediately upon hire

Volunteerism opportunities to give back to our local communities

The Commercial & Savings Bank is an Equal Opportunity Employer.

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Personal Banker • North Canton, OH, United States

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