Director, Learning Experience Design

Director, Learning Experience Design

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

Capital One’s enterprise Learning & Development (L&D) team is seeking a visionary leader for our new Learning Experience Design organization. As the Director of Learning Experience Design, you will lead a team responsible for the design, development and continuous improvement of enterprise-wide learning experiences across the organization.

Your mission will be to elevate learning from a support function to a critical business driver. Success will require deep expertise in learning science, human-centered design and crafting solutions that elevate both business performance and learner engagement.

The ideal candidate for this role is a strategic learning partner, a practitioner of learning science design, product-minded, a collaborative partner, a storyteller, a visionary leader, and an impact-driven strategist.

Key Responsibilities :

Partner with L&D peers and key business stakeholders to co-create the annual strategic learning agenda

Run a well-managed team to deliver exceptional learning experiences and optimize resource allocation

Design learning experiences and solutions that align with trends and business needs

Project manage multiple initiatives, calibrating your team to deliver high-quality results

Manage project scope, timelines, and budget, identifying and mitigating risks or escalating as necessary

Establish and monitor key learning performance metrics to measure and enhance business impact

Implement feedback loops to gather user insights and measure satisfaction

Shape and set the tone for team culture by leading rituals, driving inclusion and engagement, and modeling intentional people leadership

Coach and upskill your team and others to adhere to high-quality standards

Keep abreast of learning tech and design trends, empowering your team to craft learning solutions

Requirements :

Experience establishing and leading an Instructional Design Center of Excellence (CoE)

Ability to develop and execute a comprehensive strategy for instructional design and development

Strong leadership and management of a team of instructional designers, creative specialists, and leaders

Strong partnership with senior leaders to understand business needs and translate them into effective learning solutions

Demonstrated history of defining and implementing robust evaluation models and data analytics

Communicate effectively both written and verbally, with the ability to influence stakeholders, peers, and associates at all levels

Ability to manage ambiguity, lead through change, and deliver in a matrixed environment

High level of initiative, ownership, and a customer-centric mindset

Demonstrated success collaborating with other L&D professionals to drive efficiencies and share best practices

Extensive expertise in adult learning science to shape learning strategy and products

Basic Qualifications :

Bachelor’s Degree

At least 5 years of experience in instructional design and development

At least 5 years of experience in project management, program management or a combination

At least 5 years of experience with client consulting

At least 5 years of experience in people leadership with 3 or more direct reports

Preferred Qualifications :

Advanced degree in Instructional Design, Learning and Development, or Organizational Design / Effectiveness

At least 10 years of experience in instructional design and development

At least 10 years of experience in project management, program management or a combination

At least 10 years of experience with client consulting

At least 10 years of experience in people leadership including as a leader of leaders

Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

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