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Customer Service Agent - Full Time

Customer Service Agent - Full Time

MedSpeedElmhurst, IL, US
30+ days ago
Job type
  • Full-time
Job description

Customer Service Agent Intake Specialist

Join MedSpeed and help deliver health! We're a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you're passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we've never lost the entrepreneurial spirit and close-knit culture that defined us from day one.

Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren't just words; they shape how we support each other, grow together, and deliver real impact.

Why become a MedSpeeder? This is what's in it for you :

  • Medical, Dental, Vision and Flexible Spending Account
  • 401(K) with Company Match
  • Paid Time Off
  • Opportunities for Career Advancement
  • Training Provided
  • Competitive Pay

What you will be doing as a MedSpeed Customer Service Agent Intake Specialist :

The CSA Intake Specialists role is designed to support MedSpeed's on-demand business through direct customer interaction via the telephone. Intake Specialists focus on creating a great customer experience while assisting the customer with order entry, issue resolution and various levels of requests.

  • Monitor and respond to customer inquiries via telephone while meeting all corporate guidelines and performance standards
  • Handle a large number of calls daily without losing enthusiastic voice and attitude, answering all calls promptly and efficiently
  • Address general questions about MedSpeed service process. Effectively handle issues and solve problems that arise on the phone with effective communication skills
  • Log, track and appropriately document all issues utilizing on-line systems and procedures, and in accordance with all applicable guidelines and requirements
  • Perform skills necessary to create a high-quality customer experience, as reflected through acceptable, quality monitors and customer feedback
  • Completion of any special projects assigned
  • Maintain current knowledge of MedSpeed service policies, procedures and specific client requirements
  • Work to promote MedSpeed culture

    • What you will need to bring to be our Customer Service Agent Intake Specialist :

  • High School Diploma, GED or equivalent
  • Demonstrate appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified
  • Demonstrate excellent verbal and written communication skills
  • Great attitude that aligns with our culture of working as one team, keeping our promises and getting better every day
  • Ability to effectively manage time
  • Ability to multi task
  • Ability to maintain high level of punctuality and consistent, reliable attendance standards
  • Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
  • Collaborative work style, able to work well within and across departments
  • Ability to enter data accurately at a given speed
  • Strong typing and computer skills

    • As part of our hiring process, final candidates will be subject to a background check, in compliance with applicable laws.

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    Customer Service Agent • Elmhurst, IL, US