IT Support Technician

Job Title : IT Support Technician

Reports to : IT Operations Manager

Location : Greensboro, NC

FLSA Status : Non-Exempt

Department : Information Technology

Summary :

We are seeking a skilled and motivated IT Support Technician to join our Hoffman IT team. The ideal candidate will provide technical assistance and support to end-users, ensuring the smooth operation of computer systems, software, and hardware. This role requires excellent problem-solving skills, a strong customer service orientation, and the ability to work effectively in a fast-paced environment.

Duties and Responsibilities :

• Provide first-level technical support to end-users via phone, email, or in-person.
• Diagnose and troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
• Install, configure, and maintain operating systems, software applications, and hardware components.
• Assist with network connectivity issues, including Wi-Fi, LAN, and VPN troubleshooting.
• Manage user accounts and permissions in Active Directory, Entra ID, and other systems.
• Document and track support requests, resolutions, and follow-up actions in the ticketing system.
• Collaborate with other IT team members to resolve complex technical issues.
• Provide training and guidance to end-users on best practices and IT policies.
• Participate in IT projects and initiatives as needed.

Qualifications :

Physical Demands :

This job description is intended to provide information regarding the essential functions and basic duties of this position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate. This document does not constitute a contract and is subject to change at the discretion of Hoffman & Hoffman, Inc.

EOE / Vets / Disabled