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Field Service Controls Technician

Field Service Controls Technician

Intertape Polymer GroupUSA
30+ days ago
Job type
  • Full-time
Job description

Principle Accountabilities

  • Responsible for safe work habits and ensuring that all equipment operates in a safe manner.
  • Installation and commissioning of packaging machinery. Includes following documented commissioning protocol, reporting and closing open issues, and obtaining customer sign offs as required on issues and warranty start.
  • Provide service to existing customers. Includes troubleshooting and diagnosing controls, electrical, mechanical, lubrication, and pneumatic systems to repair automation and ancillary equipment.
  • Provide service preventive maintenance to existing customers. Includes following preventive maintenance task list and completing all tasks.
  • Provide training to existing customers. Includes following training manuals to execute electrical and operator training. May include both classroom and hands-on training.
  • Track all delays in installations and interact with customer and internal project managers to communicate progress and open issues.
  • Integration and support of vision, scanner, and OEM equipment. Work with local teams and remote OEM support for this. Learn and provide training to customer on-site for recipe creation, operation, support, or any other service required.
  • Report hours and expenses as directed by company procedures in the required timeframe.
  • Extensive travel required, domestic and international.
  • Must comply with all state, local, and customer safety requirements
  • Performs system validation according to scope documentation and project requirements.
  • Verify proper function of safety circuits and programming.
  • Execute commissioning checklists.
  • Assist machine debug, operating programming software.
  • Make temporary program changes as required to support debug process.
  • Support performance runs.
  • Support software validation requirements.
  • Support customer factory acceptance testing (FAT).
  • Establish and maintain a positive relationship with customers, support and follow-up on customers' concerns and problems
  • Work under the confines of the project schedule and budget.
  • Problem-solve with Mechanical Builders, debug software issues, debug mechanical issues, and update all appropriate documentation.
  • Communicate ideas and comprehend information both verbally and in written form.
  • Provide necessary documentation and support for machinery operating manuals.
  • Handle all aspects of installations while on service.
  • Willingness to travel up to 90-100%
  • Related tasks as requested by supervisor.

Essential Skills and Experience

  • Minimum of an Associate degree in electrical engineering, engineering related field, equivalent experience, or enrolled in a program which results in an associate degree in electrical engineering, engineering related field.
  • 5-7 years of proven experience in the electrical / electronics, mechanical, and pneumatic fields are required and the ability to demonstrate high proficiency in these areas or Mechanical / Controls Engineering background.
  • Ability to troubleshoot, find the root cause and fix machinery.
  • Must have a valid Driver's License and able to travel to field sites, domestically and internationally, as necessary.
  • Must be able to travel 90-100%.
  • Proficiency with Microsoft Office programs (Word, Excel).
  • Prior work experience with or courses for electrical design.
  • Prior work experience with or courses for PLC Programs.
  • Experience with industrial HMI and SCADA systems, Allen-Bradley controls / controllers an PLCs preferred.
  • Familiarity with industrial automation systems, including HMI, Allen-Bradley controls / controllers, Siemens PLCs and Schneider PLCs, preferred
  • Experience with 2D drafting software like Draft Sight preferred.
  • Willingness to bring a team together and accomplish project goals effectively.
  • Ability to multi-task while maintaining attention to detail and deadlines.
  • Excellent verbal and written communication skills
  • Team-oriented and collaborative
  • Creative-thinking and problem-solving skills
  • Ability to learn new technologies.
  • Aptitude and willingness to be a self-starter
  • Must be able to travel at any time to various customer locations, which includes having or being able to obtain a passport.

    • Physical Demands

  • Must have a full range of motion and be able to kneel and bend and twist for extended periods as the task may require.
  • This position requires continual use of your hands, considerable use of your arms and legs, and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
  • This position requires long periods of standing
  • The use of safety equipment, such as safety glasses, gloves, helmets, and hearing protection, is utilized daily.
  • This position requires lifting and maneuvering 50lbs. Without physical restrictions and up to 70lbs. with the assistance of lifting equipment or other team members
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    Field Service Technician • USA