General Manager, PerformanceGeneral Manager, Performance

Full Time Onsite General Manager for 5 Star Luxury Residential . The position is fundamental to all functions of the Luxury Property and includes working closely with the Association Board of Directors to manage and operate the association and facilitate solutions to problems within the community. Knowledge of Project Management / Construction is a plus. Combination of experience in Hotel and Residential Management

~ A strong Flexible demeanor

~ Verbally Eloquent (Spanish is not a must but preferred)

~ Must be a Licensed Community Association Manager

Acquires and maintains current knowledge of state regulatory agency statutes and each clients communitys documents, policies and procedures.

Provides leadership and direction to effectively manage relationships with other business groups, to ensure a high level of tenant service and achievement of company and property goals and objectives.

Supervises hiring and management of direct employees and supervises selection and management of outside vendor staffing to assure personnel capable of meeting the communitys goals and high standards in a hospitable, sensitive and courteous manner.

Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person.

Perform regular inspections of resident lots and common areas to ensure the associations governing documents and rules and regulations are being upheld

Prepare and distribute board packets including management reports and meeting agendas, attend all business meetings of the Board, prepare minutes and action items, work with all committees of the Board.

Oversee expenditures, budget management, reserve studies, reserve investments / funding.

Collect and organize all documentation related to Association operations including records / books, documents, correspondence.

Documents, interviews and assists residents regarding complaints about direct employees and vendor staff conduct..

Promptly investigates and makes a full written report of all accidents or claims for property damage and personal injury relating to the ownership and maintenance of the common elements and operation of the Association, including damage or destruction to common elements.

Plans, directs and oversees implementation of comprehensive systems for protection of the community assets and records of the Association in a professional manner.

Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables.

Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference.

Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management.

Acquires and maintains current knowledge of state and regulatory agency statutes and each clients community documents, policies, and procedures.

Initiates contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviews available services, and reviews the building rules and regulations.

Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered.

Respond to phone calls and correspondence in a timely and professional manner.

Maintain a professional relationship with the BOD, Unit Owners, and vendors.

Organizes time effectively and successfully balances the competing demands of multiple projects.

Maintain accurate records, files and communication pertinent to the Association office.

Update Association communication regularly to include menu boards, prepare Association newsletter and update Association web-site.

Process violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly-basis as required.

Possess all knowledge of assets cash balances and availability of funds for projects.

Monitors aging report, timely legal action, and updated collection module on a timely basis.

Keep up to date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly.

Previous On-Site experience (5+ years)

Minimum Five (5) years of experience as an on-site Community Association Manager for a Luxury Property or 5 Star Hotel / Resort

Strong working knowledge of customer service principles and practices accepted management practices and procedures, building and grounds maintenance requirements, personnel development and administration, and budget and finance.

Computer Literacy- Proficiency in Microsoft Office : Outlook, Word, Excel and other Programs :

Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity.

Knowledge of Jenark, Strongroom and Building-Link

Job Type : Full-time

Dental insurance

~ Employee assistance program

~ Flexible spending account

~ Health insurance

~ Application Question(s) :

Bachelors (Preferred)

Hotel / Residential Management : 5 years (Required)

Language : English (Required)

Spanish (Preferred)

Licensed Community Association Manager (Required)

Ability to Relocate :

~ Miami, FL : Relocate before starting work (Required)